Contact Center

I am trying to setup UCCX Email and everything looks to be setup correctly, but i must have missed a step. When I login to CAD, the Email ready/Not ready are greyed out. When I look at the Supervisor, it shows the user status as "Email Log Out" for t...

Is there a tool available to convert CUE scripts to UCCX scripts? Is there any method available to convert a CUE script to a UCCX script?

Good Evening/Morning,I'm looking for suggestions on allowing agents in a queue (say the Billing Dept.) to transfer calls to another queue (like Technical Support). Currently agents are calling each other's personal extension and transfering directly....

Hello,We have a customer with a Microsoft Lync 2010 system that they want to integrate with our helpdesk. They would like Lync users to be able to call the helpdesk and get video of the representative.For Audio this is fairly easy: Lync -> Mediation ...

Hi Team,We are going upgrade from UCCX 8.0.2 to SU3 any one please send me the procudures of upgradation Thanks

Hi,We are currently having an issue with our subflow script which alters an XML file.This Script has been functional in the past however it was when we were running UCCX 7.0 on windows and we used the windows paths to reference the XML document.We ha...

After upgrading to CAD 7.6.3 from CAD 7.5.6 we are having an issue with Peripheral Variables displaying in CAD. Initially we thought they weren't making it altogether but after further review it turns out they come through on the Ringing Event but di...

We have setup a pattern of ** that if prepended to a phone number will send the call directly to the users voicemail on our Exchange Voicemail.  In a UCCX script I'm trying to send a call to voicemail and preserve caller ID.  If I do a redirect with ...

Hi all,We have deployed IPCC Ent. with CAD.We have recently noticed that there is a gap between the size of CAD Side-A FCRasSvr DB (170 MB) and the size of CAD Side-B FCRasSvr DB (5 MB).FCRasSvr is the Real-time statistics DB.We have also noticed tha...

I plan to build a new lab environment with UCCE 8.5 on Win28 but I'm a bit unclear on the path to get there. I must admit I haven't dug my heels in to deep yet so I'm just hoping someone has possibly done this recently. Question is, can I install UCC...