The connect timer is in the Select Resource step in your script. Set that value in seconds to change how long we try a given agent. If you have the Connect flag set to false and you're using a separate Connect step to send the call to an agent, the timer will be there instead of on Select Resource. I would recommend not going above ~40-50 seconds; there are odd things that happen with reports and real-time reporting if ring times are too long.
The connect timer is in the Select Resource step in your script. Set that value in seconds to change how long we try a given agent. If you have the Connect flag set to false and you're using a separate Connect step to send the call to an agent, the timer will be there instead of on Select Resource. I would recommend not going above ~40-50 seconds; there are odd things that happen with reports and real-time reporting if ring times are too long.
Learn, share, save
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
