UCCX 7.0(2) Phone Agent HTTP 404 Error

[glenn.martindell]

Hello,

I'm running UCCX 7.0(2) and get an HTTP 404 Error when trying to login with IPPA.   I also get an error when I copy and paste the IPPA login URL into a browser on the CCX server.   I do not see the IPAgentInitial.class file located on the server anywhere?   Is there something that didn't get installed correctly during the uccx install, is this a bug or is there something dumb I'm overlooking?

Any help would be appreciated.

Thanks,

Glenn

[Pablo Leiva · Accepted solution]

Hello Glenn,

On my Lab I see the IPAgentInitial.class located here:

C:\Program Files\wfavvid\tomcat_appadmin\webapps\ipphone\WEB-INF\classes\sciphonexml\jsp

And I see the XML when browsing to the URL:

http://:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp

You could try this:

- Stop the Node Manager service
- Delete (or rename) the folder “C:\Program Files\wfavvid\tomcat_appadmin\webapps\ipphone”
- Start the Node Manager service

After a few minutes check that the folder has been recreated and try again.

HTH

Pablo

[glenn.martindell]

Pablo,

Deleting the folder did the trick.   Thanks very much for your help.

Glenn

[Pablo Leiva]

Thats great... your're welcome!

Pablo

[Pablo Leiva]

Also, if you have another or a secondary server, you could try copying the missing class from one to the other.

HTH

[A_dahanov]

Hello all! Same problem, but with UCCX 8.0.2. Any suggestions?