These steps will show you how to configure the Start and Stop recording buttons for the CAD agents in UCCX 7.0(1). For CRS 4.0(x) versions, please check this document:https://supportforums.cisco.com/docs/DOC-12111*** Before configuring the agent reco...

CRS 5.0 use a Backup and Restore application embedded within the application platform (Tools > Backup and Restore). There's no need to install the BARS software which was used in previous Cisco CRS versions.Before starting* Make sure all CRS services...

CRS 4.0(4) - steps should be similar for recent UCCX versions.Step 1- Log into Cisco Desktop Administrator from the CRS server (Start> Programs> Cisco> Desktop> Desktop Administrator)- Browse into the CRS Server> Desktop Configuration> User Interface...