Contact Center

I am trying to decide which number customers should use when calling our Sales Manager.  They will dial a single 800 number to get to our main line. Then, they have the option to press 1 to dial by extension.  All Sales Managers will have business ca...

We are currently experiencing an issue that I am unsure how to resolve with Contact Center Express, so here it is:If I am on a call on my personal line, my agent line will present a call to me. How do we make the contact center realize that I am alre...

Hi all,Can any of you let me know if there is the sizing tools still available at Cisco website?Thanks a lotJooHyung Lee

I have attached a script that I have created and i'm having trouble getting the prompt to upload to the prompt repository. The goal of this script is to authenticate the user, if the user is a supervisor, then the user should be able record a prompt....

Hi All,Has anyone upgraded or installed UCCX 8.5(1)SU3 either HA over LAN or WAN for their customer yet? If yes, have you encounted any issues?I want to basically get my customer onto this release ASAP to resolve 'switch version' issues and caveat pr...

We are contemplating replacing our existing cloud-based predictive dialer with the new Outbound IVR functionality introduced in UCCX 8.5. As this is a new feature in 8.5, I am looking for general feedback and reviews of this functionality, particular...

Folks,             I am writing a script which will forward the call to the operator if the called number is 1234.When I use the IF statement , I am unable to find contains or starts with function in UCCX editor. Can anyone tell me under which menu I...

Hi,I want to ask what are the reason/s why time is not synchronized between UCCX server and cisco phone? Is it because of the delay or RTO connection between the server/client? or are there any reasons?Thanks and regards,Rona.

Hi,During provisioning from CCMP,i am getting an error the transaction log for database portal is full.I have enable the autogrowth from 'Portal' data base.But still I am getiing this error.Could you please let me know how to fix this issue.Thanks an...

HiI have two doubts - I need to know how many current nuance ASR ports are being used. And how many needed for a new application?Thank you

I'm looking for companies that write custom reports for UCCX, not companies that provide a seperate reporting solution.  I need to track down some options for getting a few custom reports written.