Hi,Is there a way to convert a UCCX voice prompt to base64 string format so that I can send it to an application server using an HTTP post?Thanks,Kevin
In UCCX 8.5 fresh installation we have a CCM cluster of two servers, during initial configuration of UCCX we added both servers (publisher & subcriber) with AXL username information but in rest of the configuration only one CTI Manager (subcriber ser...
Hi there,I few years ago I made a script that play random greeting prompts with play prompt step and pipes || (not sure if that worked)It was something like: play_prompt (prompt1 || prompt2)Not sure how I did it .. and if it really worked.. so I'd l...
Hi,I need to use the Create URL Document step to access a sensitive information over https. I haven't attempted this yet, but I am expecting problems with certificates etc. Has anybody got this to work? What issues did you run in to, and how did you ...
HI Guy's. I am trying to figure how licensing works for UCCX . For Example below I have pasted my UCCX license Do I have enough license for 400 agents or 175 and what part do IVR ports play. Configured Licenses: Package: Cisco Unif...
How to test IPS SSP on Cisco ASA and make sure that it is working fine ? Any expert can show me the way ?---Posted by WebUser Sakada Chhiv from Cisco Support Community App
Hi everyone.I recently started in my current role at a new company and I'm very new to the Cisco Outbound System (so new that I haven't had any official training yet!)I am working my way through the reports and am trying to work out what customer aba...
Hi team.The Cisco Supervisor Desktop don't show any logs in the "Agent Logs - State" and "Agent Logs - Call" in some agents.I restarted the Cisco Desktop Services in CCX Serviceability but the issue continue.I appreciate any help respect this case.Th...
Hi,I'm new to the UCCX 8.x editor and I having some difficulty troubleshooting the problem the script. When trying to update the status from Manual Open/Closed or Automatic, I receive the error message to contact the Administrator. I believe it has...
hi guys,i have a customer on CCX 8.5 environment and they have a .NET application running on an IIS web server. As part of this .NET application, the app produce an XML file.My questions is"Can CCX read XML file that is hosted externally on IIS web s...
Hi,We are developing custom reports in CUIC. We are facing couple of issues: 1. One of the requriement is to present the selection parameters in a drop down. As of now, i can have value list where user can select one or multiple values from the list ...
is there a router with 3 wan interfaces?and what series is it?and how much the maximum WAN ports i can get from a router?---Posted by WebUser Samer Abuseini from Cisco Support Community App
Hi,I have written a CRS script which initiates HTTP request to an external application.But the script works properly only in the debug mode.In the normal mode the script doesn't initiate a HTTP request to the external application.The script is the sa...
I would like to install a SNMP tools in my ICM environment. In order for me to install my new SNMP client I need to stop the Cisco Contact Center SNMP Management service. Would stopping the currently running Cisco Contact Center SNMP Management ser...
