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Beginner

UCCX 7.0 Licensing (QM, CR)

Hi guys, i understand about QM licensing and named users, this are for Recording voice only and archive, but what about CR Licensing? what enable it?  i understand that this enable Search function and Playback... but this must be QM Seat = CR Seat? or can be just for supervisors?

Thank you

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Yep QM definitally has the search function as well.

Cisco Unified Workforce Optimization Call Recording and Quality Management Application User Guide 8.0; search and play starts on page 65.

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Sorry, CR licenses are still named-user. You must have one for every user that will be recorded.

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Thank you Jonathan, my next question is, QM is recording and archive, there is an option on QM Administrator to search and playback recordings? and can export? or i need the CR license too?

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You can export recordings with any of the the licenses. That's a permission you set in the Administrator app.

CR = Recording only.

QM = Recording plus scoring of the calls.

AQM = Recording, scoring, and computer display capture with call audio.

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Oh i see, CR is have less enabled features than QM, then is fine, i have the right number of QM so i dont need CR then. Last question, the search feature on CR, QM have this too or something similar feature?

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Yep QM definitally has the search function as well.

Cisco Unified Workforce Optimization Call Recording and Quality Management Application User Guide 8.0; search and play starts on page 65.

View solution in original post

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Thank you very much Jonathan!