UCCX 7 Desktop Administrator Enterprise fields not showing

[f.hayeck]

We are trying to configure Enterprise fields in the Desktop Administrator , however i can only see workflows and workflow configuration but no "Enterprise Configuration", any clue ?

when i open the Admin link for the Desktop Administrator, i get the application Cisco Desktop Workflow Administrator

[anchoudh]

Hi,

Please select the Call Center in the CDA (Cisco Desktop Administrator), and navigate to Desktop Administrator->Side A , to open the Web CDA , login here, bavigate to Service Config->Enterprise data->Fields or Layout list

Hope it helps,

Anand

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[f.hayeck]

i a trying to do that, but wehn pressing Side A, the application freezes for 10 to 15 seconds and nothing happens, then i can navigate in the workflow administrator

[anchoudh · Accepted solution]

Hi,

Try opening the below url, replce the ip address 10.78.94.101 by your UCCX ip address.

http://10.78.94.101:6293/teamadmin/login.cda

Please lte me know the outcome.

Hope it helps,

Anand

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[f.hayeck]

i am now able to access the Desktop Administrator, but it shows "

CDAUI1000 Error while trying to load data. Ensure  that the system path includes the location of the WebAdminLib.dll."  when trying to access Services Configuration > Enterprise Data > Fields or Layout List

[anchoudh · Accepted solution]

Hi,

CDAUI1000

Text: Error while trying to load data. Ensure that the

system path includes the location of the

WebAdminLib.dll.

Type: Fatal

Add’l Info: Error indicating that the location of the

WebAdminLib.dll is not added to the System path.

Action: On the Unified CCX server, add the location of the

WebAdminLib.dll (C:\Program Files\Cisco\

Desktop\bin) to the Path environment variable.

1. In Control panel, launch the System utility.

2. On the Advanced tab, click Environment

Variables.

3. From the list of system variables, select Path

and click Edit.

4. In the Variable value field, locate the string

C:\Program Files\Cisco\Desktop\bin;

and, using cut/paste, move it to the

beginning of the variable value string. This

results in the DLL being accessed from the

correct location.

5. Click OK and close the System utility.

6. Stop the Cisco Unified Node Manager.

7. On the Unified CCX server, delete the

teamadmin folder from these locations:

C:\Program Files\wfavvid\

tomcat_appadmin\webapps

C:\Program Files\wfavvid\

tomcat_appadmin\work\catalina\localhost

8. Restart the Unified Node Manager, and wait

two minutes.

9. Access Cisco Desktop Administrator and

verify that you can navigate to the Services

Configuration > Enterprise Data > Fields

page.

Reference:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/reference/guide/cad66ecd.pdf

Hope it helps.

Anand

Please rate helpful posts, by clicking on the stars below the answers!!

[f.hayeck]

working

thanks a lot.

[anchoudh]

Hi Hayeck,

Glad to know that :-) and thanks.

Regards,

Anand