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I'm looking at a UCCE script in a deployment with only one IP IVR server. The script appears to do a check to make sure that IP IVR is available before translation routing to a VRU script. If the IP IVR is unavailable, it appears to go ahead and atte...

Hello guys I have a problem with an agent desktop that keeps logging out on UCCX version 5.1. I think it is a problem with the ‘ non-activity logout timer. Guys can someone tell me how to change it.? Thanks

Sarg . by Level 3
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Team - I used to have a recording script that would collect prompt number like 345 and record a wavefile 345.wav.It workd in UCCX7 not in UCCX 8. Is there any path information I need to set correctly for this to work? Will defining a document variabl...

rajan-sbc by Level 1
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Hi I wanted to know can someone tell me how do I start off making a phone prompt for a receptionist in one of our offices.She wants a prompt so that when you call the main number to the branch you get a prompt saying for example if you wantshipping p...

Hi all, I've a question about how a call is delivered when agents in ready state have same skill level in the same CSQ.In my CSQ I have 4 agent with skill 9, 2 with 7 and 1 with 5. How can I set the algoritm used for the first 4 agent?Now calls is de...

I am installing UCCMP 8 with UCCE8. I have finished the installation and can access web portal page. my question is should I upload all resources (agent, call types and Skills) to UCCMP using CSV files or the database importer Server should do it aut...