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Hi,I've a client running QM 8.x. QM is working and all recordings are present, it's just that when logging into the server, following error mesasge is displayed:The user profile service service failed the logon.No more threads can be created  in the ...

Hi,i want to migrate my UCCX server to 8.0.2 , i use the upgrade tool windows to linux and it works perfectelly .But I have the problem with the cisco agent desktop .When the agent desktop is online, on the status bar we can see the switching of the ...

Hi        ThereI got a problem to login the agent using one button loginAfter I entered the userID, password and extension, I got the following error message on the phone"An error was received from the LDAP service and entries made in the log file" T...

yixiu0317 by Level 1
  • 1684 Views
  • 5 replies
  • 0 Helpful votes

Greetings,We have a defined set of custom codes for agents to choose from when they go to the NOT READY state. Sometimes they forget what code they picked. So, we're curious, is there a way to display why they are not ready on the agent desktop? Than...

kbenoit33 by Level 1
  • 599 Views
  • 1 replies
  • 0 Helpful votes

Hello I am configuring UCCE components for Translation Route, After finishing my Translation Route wizard at the end when I click on finish, there was an error says ''Microsoft Visual C++ Runtime Library  Program: D:\icm\bin\trwizard.exe and I am not...

Chts by Level 1
  • 1635 Views
  • 13 replies
  • 0 Helpful votes

Hi Experts,My customer has the following requirements and I'm not sure if this is feasible or not:All agents are in the same skills-based CSQ - Skills level are 9 & 5 (5 is mininum).Callers hit opt 1 - go to skills(9) agents first, then skills(5) age...

binhtngu by Cisco Employee
  • 1470 Views
  • 5 replies
  • 0 Helpful votes

CUIC report showing no Agents with the user logged in ...CUIC report showing No Agents, i have given all the rights to the user which is generating the reports but No success, only one user can view all the agents available....Any Help would be appre...

raunig123 by Level 1
  • 625 Views
  • 3 replies
  • 0 Helpful votes

Hi Folks,I have installed the UCCX 8.0 into the VMWARE environment and installed the demo license for lab purposes. When I turn off and turn up the machine again, the installed license was lost. When I check if the license is installed, it shows that...

Hi All,I was wondering if there was a way to block direct calls to UCCX agent extensions and only recieve phones from UCCX?I was unable to find an documentation and nor am I sure if it can be done?Any help would be appreciated.I am currently running ...