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Hi All,I am using cvp 4.0 and ICM 7.2.3 the issue that we are facing is that when the call is being transferred to the agent no ring back is heard by the customer. I have checked the dial-peer the dial-peer for 91919191 is configured correctly we are...

We have installed CUIC 8.5(3) but cannot configure active directory correctly. We only want users who are in a specific security group to be able to login. Is this possible? The security group is UCCE_Reporting.We have tried using the below in the Us...

i have installed ipccx 7 but can't use the barge-in and intercept keys as these are showing inactive . I have CSD in my PC .Someone can help me?

Hi all,From the Cause code defnitions, I found that cause code = 16Normal call clearingUser has terminated the call normally .But the calls are disconnected as soon as the ICM reserves the agent in CAD . Could you please advice.

Hi AllThe UCCE software compatibility guide dated April 2010, allows for the CAD server version to be lower than 7.5(x) ( as low as version 6) when CUCM is 7.1(3), the compatibility guide for all 7.x releases on the wiki shows this not to be the case...

Dear NetPro gurus,I have a working script where on a Menu prompt, my client just wants to track how many PSTN caller has press the keypad 1 on the Menu.Is there any way i can achieve this??Cheers,Hunt

I am facing the problem of CTIOS Logout issue agent is logout from CTIOS automatically during the call. below are the 3 errors on RTMT when agent was logged out. can any body help me to find out the route cause.ccm:   146048: Jan 25 00:01:57.360 UTC ...

Buen dia, me aparecen los siguientes errores: este en el Cisco Desktop Administrator "Error connecting to Directory Services" el otro en Cisco Customer Response Solution Editor "License for script step com.cisco.wf.step.iaq.SelectResourceStepBeanInfo...

I am back after 2yr of program management and TAC deployments at Cisco.Now assisting and architecting one of Cisco's biggest clients.Lots of unknowns and as usual bigger the client complex are simple issues.I have multi site multi (ICM)  instance CVP...