I'm trying to export real-time and historical report to Excel format in my lab environment with no sucess. When I click export button, I receive "error on page" message. Does anybody here got same problem? Any sugestion?
Wow, I come to add the SNMP snap-in and it's not there. I've done this a hundred times on W2003 so just expected the same business. As you probably remember:1. Type "mmc" in the Run box2. Under "Console Root" select File -> Add/Remove Snap-in3. Find ...
If you have any issue where one side of the Database is corrupt and replication isn't working properly. Here are the steps that you can follow1. Confirm the NIC configurations on both servers before proceeding.2. Stop exiting replication connection b...
We have CUCM (7.1.5.32900-2), we do not have Active Directory integration,Is it acceptable practice if a user leaves, to just change the name on the End User config within CUCM, (setting up for use as a CAD agent), rather than deleting and creating n...
Hello ,Could you please some one suggest me what are the steps to follow to confirm a log in agent should recieve a call via UCCX?I have finished the following steps:1) Configured demo agent in UCM and associated with an DN2) Installed CAD in the Ne...
I am sending data collected from a CVP application back to ICM in the array variable user.microapp.FromExtVXML(0). Now I want to parse the data and put it into ECC Variables. I can do all this but one issue: how do I handle data that can have vary...
I'm currently using CCX 7.0.2 and I'm planning on upgrading to the Linux version 8.5 in the next couple of weeks.I looked thru my scripts and a few of them reference XML files. Once I upgrade, what location do I specify in the script to reference th...
Hi - we have a customer with a UCCX-QM server that ran out of disk space - is therea guide to describe the recommended process to move recordings off the QM server to a SAN or network drive. Is this an automatic off load setup in the configuration. ...
Hello UCCX Team,Hi, Looking at the RND for UCCX, I came across the following. My customer is looking for call recording by default for all agents in a contact center. The following description seems to provide that. Can you please provide some inform...
Hello,I need to deploy for one of my customer a back of sheet based on the calling number and a SQL Database.Is it possible to doing that without configuring the CUCM user as a UCCX agent ? (Use the UCCX only for the CTI/Jtapi use)Do in need to deplo...
Hi All, Anyway to generate a report on UCCX Historical Reporting client for E-mails which have been "forwarded" or "Printed" by Agent? Only thing which supervisors can report are emails which have been deleted after a forward or print. but then again...
We have UCCX 7.01 and we do a DB lookup to Remedy system (Oracle DB). Just recently the connections fails, so we use the refresh button on inthe UCCX Subsystems --> Database. Then it starts working. The Oracle DB just recently upgraded to 11.2...
