Contact Center

This is a new installation and when creatng a Call Control Group the CTI's are created in CUCM however the Call Control Group is not listed in UCCX.  Has anyone come up with this problem before?

Hello guys I have a problem with an agent desktop that keeps logging out on UCCX version 5.1. I think it is a problem with the ‘ non-activity logout timer. Guys can someone tell me how to change it.? Thanks

I want to know if UCCX (VERSION 5+) support SNMPv3 and where is the supported documentation... thanks in advance...

This is the "safe harbour" for the 7.5 train. Many important bug fixes. I'll be installing this in one of my lab systems over the weekend.Safe harbour:"Release 7.5(10) is the last planned maintenance release on Unified CCE 7.5 software and will be su...

HiIs anyone aware of any "sample" Post Call Survey Studio applications or materials that are out there?  I am having to build one for the project I'm working on and it would be helpful to have a reference/template.ThanksWalter

Team - I used to have a recording script that would collect prompt number like 345 and record a wavefile 345.wav.It workd in UCCX7 not in UCCX 8. Is there any path information I need to set correctly for this to work? Will defining a document variabl...

Hey.Is there a way to remotely change the agents state in the CAD (so i can make an ready / notReady button on theagents  Ipphone, thats affect the CAD state.)Just like and supervisor can do in the CSD with making and agent ready/not ready.REagrdsTho...

Hi All,I'm looking for a sample script to upload prompts that can be called from a UCCE Script. I am susing Version 8 on both UCCE and CVP. I have a call center that would like to have the ability to upload messages as needed to play for callers. Her...

Our client with UCCX 8.5 pro needs wrap up time after outbound calls.I've searched the web yet no found solution.Is there something or a work around?Thanks a lot,Nadav,Netcom

Hi,We are using UCCX 8.5.1.11002-22. To import contacts at outbound campaign we are now using application administrator user and then import. What is the process to import contacts by using any End user with only outbound privilege and without any ad...

I am installing UCCMP 8 with UCCE8. I have finished the installation and can access web portal page. my question is should I upload all resources (agent, call types and Skills) to UCCMP using CSV files or the database importer Server should do it aut...

Is Camapign prefix digit option to set CLI for a camapign possible for only SCCP dialer or we can set it even if we go for SIP dialer?