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UCCX 7 email historical reports?

alexis.katsavras
Beginner
Beginner

Hi there,

Using the Historical Report plug in is it possible to get the reports that were generated overnight to be emailed to a group of people?

I through that this was possible but looking around all I find is manuals for email campaign.

Thanks

Alexis

http://www.netpacket.co.uk/ http://www.blog.netpacket.co.uk/
1 Accepted Solution

Accepted Solutions

anubhati
Cisco Employee
Cisco Employee

Hi

With the HR client for UCCX 7.x you can export or print the schedule reports, there is no option available to email the reports to a distribution list or a person.

page 171 of the link below explains these features in detail

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701HR_English.pdf

Hope this helps

Anuj Bhatia

View solution in original post

1 Reply 1

anubhati
Cisco Employee
Cisco Employee

Hi

With the HR client for UCCX 7.x you can export or print the schedule reports, there is no option available to email the reports to a distribution list or a person.

page 171 of the link below explains these features in detail

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx701HR_English.pdf

Hope this helps

Anuj Bhatia

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