02-16-2011 01:44 PM - edited 03-14-2019 07:24 AM
Does anyone know if it is it possible for an agent to use a non-cisco phone to log into contact center express? If so; any idea on how to implement?
Thank you!
Danielle
02-27-2011 10:23 AM
Hi
In UCCX this is not possible please check the compatability guide for supported phones
Page 27
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf
Regards
Anuj
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