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Walkthrough Wednesdays
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mikael.osterlund
Beginner
Beginner
‎04-17-2011 10:48 PM
‎04-17-2011 10:48 PM

UCCX 8.0(2) SU3 - Wrapup Time not working, or?!

Hi there!

Have anybody tried if Wrapup time on a CSQ is working in the above release?

Can't get it to work on my CSQ's! Calls comes into to the same agent immediately after he/she end a call!

Don't know if it's normal behaviour when only ONE Agent are logged in and Ready and that same Agent gets the new call!?

Anybody on this?

Rgds Mikael

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Pablo Leiva
Beginner
Beginner
‎04-18-2011 03:42 PM
‎04-18-2011 03:42 PM

Hello Mikael,


The wrap-up should still work even if this is the only agent logged and ready. Have you checked that the automatic work and wrap-up time are enabled for this CSQ? I have tested on 8.0(2)SU2 but not SU3. Please let me know if you checked those setting and please send me a screen shot of your CSQ configuration page. I can upgrade to SU3 and make sure the feature is not broken.

HTH

Pablo

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