UCCX 8.5.1; Unified CM-based Silent Monitoring

rapik · ‎02-08-2012

hi everybody

has anybody managed to implement the subject solution?

can you tellme your know-how?

Aaron Harrison · ‎02-08-2012

Hi

Do you mean the media-forking style of recording?

If so, it's not supported in UCCX - you get CAD/desktop based recording, or SPAN recording.

Regards

Principal Engineer at Logicalis UK

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Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Pranjol Saikia · ‎09-08-2014

Checkout the doc if it helps

https://supportforums.cisco.com/document/12296686/silent-monitoring-cisco-call-manager-without-need-uccx