05-07-2013 01:24 PM - edited 03-14-2019 11:41 AM
Hi,
Is there a way to generate Reason Code historical report including Reason Code description? I have found this post but unfortunetly is for UCCX 7.0 : https://supportforums.cisco.com/thread/272043
Regards
Please remember to rate useful posts clicking on the stars below.
Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo.
___________________________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie
05-08-2013 01:49 AM
Hi Leo,
You can get all the reason code ID and Description via the below query. and this is for UCCX8.5
select * from EEMReasonCodeDescription
Regards
Sandeep
05-08-2013 05:32 AM
Thanks for the answer but that's not exactly what I looking for. I want to generate a report using Historical Report application (example: Agent not Ready Reason Code Summary) including the Reason Code description not only the Reason Code number.
Any idea?
Please remember to rate useful posts clicking on the stars below.
Favor calificar todos las respuestas útiles dando click en las estrellas de mas abajo.
___________________________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide