UCCX 8.5 - Get ReasonCode description for report

[Leo Salcie Tejeda]

Hi,

Is there a way to generate Reason Code historical report including Reason Code description? I have found this post but unfortunetly is for UCCX 7.0 : https://supportforums.cisco.com/thread/272043

Regards

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[sandeep chauhan]

Hi Leo,

You can get all the reason code ID and Description via the below query. and this is for UCCX8.5

select * from EEMReasonCodeDescription

Regards

Sandeep

[Leo Salcie Tejeda]

Thanks for the answer but that's not exactly what I looking for.  I want to generate a report using Historical Report application (example: Agent not Ready Reason Code Summary) including the Reason Code description not only the Reason Code number.

Any idea?

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