08-08-2014
01:02 AM
- last edited on
03-25-2019
07:26 PM
by
ciscomoderator
Hi all
we have a problem with a 2 node UCCX 8.5 deployment.
The System Parameters Configuration page in app addmin displays only a few fields that are not editable. For example we cannot view historical reporting field and others.
Also an error message is shown
"** -Error while reading the data. Please look into logs for more information."
Regards
08-08-2014 01:29 AM
Hi
Have you tried logging in to the alternate node to see if the problem shows there as well?
If not, try that.
If you have, post up your MADM logs covering the time you access the page.
Aaron
08-08-2014 02:27 AM
08-08-2014 02:57 AM
Hi
Is this a new deployment, or in production?
I see a lot of error entries in there suggesting DB connection issues to XFUCCX02.
I would first verify that name resolution is working correctly between the nodes:
Also do both nodes show all the services as up?
Regards
Aaron
08-08-2014 03:36 AM
Hi Aaron
Both tho nodes have Application Manager and RmCm Subsystem in partial service. All other servrices are ok.
Regards
08-08-2014 04:29 AM
Hi
So for the second test you can't ping by FQDN? If not, you should check your DNS setup - suffixes assigned to the servers, records in the DNS server etc.
On the third test, do you see the proper FQDN returned when you do the host lookup?
Aaron
08-11-2014 12:34 AM
Hi Aaron
sorry for the delay in my answer
Maybe we have a problem with DNS configuration.
At the moment we are dealing with the resolution of this problem.
Thank you for now.
Kind regards.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide