Contact Center

Hi,We are upgrading UCCX (Contact Center Express) from 8.5.1SU3 to CCX 10.0 and for CUCM 8.5.1SU1 to CUCM 10.0I want to confirm the steps in upgrading of CCX and CUCM. Eg,Publisher CCX 8.5.1SU3 to CCX 8.5.1SU4Subscriber CCX 8.5.1SU3 to CCX 8.5.1SU4Pu...

Has anyone experienced this issue and/or know of a fix? We recenty migrated from a skinny to a SIP dialer. As you may know, the SIP dialer topology now offloads CPA to the voice gateway, a 3825 router in our case. What we're seeing is that calls whic...

UCCX Verion 8.5Need urgent helpAll agents cannot pick the incoming calls,after service level seconds (updated from 10 to 15 sec)updated on CSQ.  I have reverted back the seconds, still the agents cannot pick the call.  It is ring the IVR, caller can ...

Scenario:- UCCE 8.5 with CVP 8.5 - Type 10 NVRU-  Call initiated from a IP Phone dialing a CTI RP.-  CUCM is the routing client of the original call. -  UCCE script launch. -  Eventually the call hits a SendToVRU node. - At this time the NVRU label i...

Hi,    I am trying integrated uccx with my application. I am able to  send and receive the campaign contacts from UCCX10 server using the REST API.Is there any way to use personal callbacks with Rest API? Thanksvijeesh

What is the time periode that is used to calculate the Average Waiting time in the UCCX? It seems to be 24 hours.And can it be changed (shortend)?Both values (AWT & EWT) respond slow to fluctuations in the amount of calls queued and their duration.I ...

I have installed CAD 9.0 on Side A and everything is working fine. The replication is set to no on both directory and recording services.When i install Side B, as per the installation guide, when the CAd configuration utility is configured for 1st ti...

I am spinning up a new CUCM 10 and UCCX 9.0.2 lab for our engineering department to begin work on testing features of our product against and during the initial setup I tell the system I am doing a "fresh install", the next step is to insert the serv...

Customer has  set up UCCx (8.6) so users can use their phone for ad hoc recordings within a script  ie:  on demand school closure announcement. When folks do this with this method, the sound level seems to be low.  Is there any parameter to adjust re...

Hi  how can we create separate workflows to CAD Agents, because there are different Agents who need different Wrapup data. one Wrapup data should not be visible to other group.UCCX 9.0RegdsSasith Fernando 

Hi! I have an issue. When I try log in the IP Phone Agent service I get an error: "selected service IP Phone Agent isn't active. Select another service IP Phone Agent".The service URL seems correct: http://ip_address_UCCX_server:6293/ipphone/jsp/scip...