we upgraded from UCCX 7 to 8 and CUCM 7 to 8. For a week everything wokred fine but all of a sudden agents could no longer login into their phone. they got the following error: The Request to the Cisco CTI server timed out. try again.
they got an error with the CAD as well, however, the work around for that was to
Navigate to:
C:\Program Files\Cisco\Desktop\config
Open PhoneDev.cfg file via notepad and add the following to the file:
[ReqTimeout]
Milliseconds=1200000
Save this file and then log into the agent desktop.
I opened a TAC case gathered traces and they found one case that has experienced samed thing. it has been escalated to BE Unit.
any help would be appreciated.
