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UCCX 8 - Cannot Add New CSQ

Googi1974
Beginner
Beginner

Hello,

I am running UCCX w/HA 8.0.2.11003-10

When adding a new CSQ I am receiving the error: An error has occurred saving CSQ configuration data. Any ideas what can be causing this?

Grateful for your help,

-Kelly

3 REPLIES 3

Christos Georgiadis
Enthusiast
Enthusiast

Hi,

To be honest this looks like a defect to me.

Unless of course  you are trying to insert a duplicate entry

I could not find a known defect on this. Maybe you can open a service request to get this investigated ?

Regards,

Christos

glenn.martindell
Beginner
Beginner

There are probably many things that could cause this issue.   We had a similar issue where we couldn't save changes to the primary UCCX server, only to the secondary.   We found that the CCX database service wasn't running on the primary.   Not sure if you have a simliar problem but maybe worth ruling out.

Glenn

Googi1974
Beginner
Beginner

Thank you all for your helpful replies. It was DB related, in that a co-worker was testing some custom reporting and had populated the db w/data from another cluster - as this cluster is not yet in production. Even though the CSQ's were not visible via the web admin, they indeed existed in the db. So you can say the root cause is "communication" related.

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