I have a 3-tiered CSQ script where I am trying to age calls through the different queues based on ring down time.
IOW, a call comes in, selects the first CSQ and rings a ready-state agent phone. If no one answers after, say, 10 seconds, I would like the call to move on to the second CSQ, ring a ready-state phone for 10 seconds and, if no one answers, transfer to voicemail.
What is happening, though, is the call stays in the first CSQ and just keeps ringing the next ready-state agent phone and it never leaves that CSQ.
Is it possible to put a global RNA timer on each CSQ? If so, how?
Thanks!
Mike