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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Contributor

UCCX 8 to 8.5 upgrade issue

Hi,

We have a UCCX cluster with 2 nodes running version 8.0.2.10000-41

We have upgraded both nodes to version 8.5.1.11001-35 and switched the publisher to this new version. We applied the new licenses and the publisher was OK

We then wanted to switch the version of the subscriber to the new one, but this fails. When doing it via the webinterface, nothing happens.

When trying it via CLI, after a while we get this error message : Sync after switch version failed

I have allready tried the following :

  • reinstalling the upgrade on the subscriber and switching version again, same thing happens : Sync after switch version failed
  • rebooting publisher and subscriber and then running the cli command utils system switch-version nodatasync on the subscriber, same thing happens : Sync after switch version failed

What else can I try to get this resolved?

Thanks,

Jeroen

5 REPLIES 5
Beginner

UCCX 8 to 8.5 upgrade issue

Hi Jeroen,

Use the recovery CD to swap the versions.

Download the Recovery Software from the Cisco site, and burn it
to CD as ISO image, boot the server using this CD , then use option (S) to
Swap the active and inactive partitions.

Download link:http://www.cisco.com/cisco/software/release.html?mdfid=282827095&flowid=5329
http://www.cisco.com/cisco/software/release.html?mdfid=282827095&flowid=5329&softwareid=282074294&release=8.0%282%29&rellifecycle=&relind=AVAILABLE&reltype=all



Best regards,
Mohamad Fayed
Beginner

UCCX 8 to 8.5 upgrade issue

The link again:

http://www.cisco.com/cisco/software/release.html?mdfid=282827095&flowid=5329&softwareid=282074294&release=8.0%282%29&rellifecycle=&relind=AVAILABLE&reltype=all

Contributor

UCCX 8 to 8.5 upgrade issue

Hi,

Thanks for your respons. I have downloaded the iso and mounted it (uccx is running in vmware). When I reboot the server, it boots directly into uccx and not into the recovery CD.

I tested the recovery cd in an empty server and there it boots without a problem.

Any ideas?

Thanks,

Jeroen

UCCX 8 to 8.5 upgrade issue

Hi

VMware has a BIOS for the VM just like a real PC; in there there is a boot order. Make sure the CD drive is higher order than the HDD.

Also ensure that you have 'connect at startup' set if it's VMware workstation.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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Beginner

UCCX 8 to 8.5 upgrade issue

Thanks for the tip, worked like a charm.

NeilW

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