11-16-2012 08:11 AM - edited 03-14-2019 10:51 AM
Hello all,
I recently installed UCCX9.0 and used CUIC. I've a problem with a CUIC report wich seem corrupted : Contact service Queue Activity.
When we try to tun this report we get this error :
"There are currently no parameters configured for this report."
and then
"Dataset status is Failed (Database Error)."
Did somebody already get this error ?
Could someone extract this report and send it to me ? I'll try to import it on my side.
Best regards,
Jena Brunstein
10-30-2014 03:26 PM
Jena,
Were you ever able to get this resolved? I have the same issue.
10-31-2014 03:46 AM
Hi
TAC has resolved the issue by connecting on the UCCX and do following:
To fix the non-working stock report, we exported it and added entity version
to both the report and report definition to overwrite the existing report
definition.
Hope it helps
10-31-2014 06:17 AM
That is a big help, thanks!!
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