UCCX 9.0 and CUIC problem

[jbrunstein]

Hello all,

I recently installed UCCX9.0 and used CUIC. I've a problem with a CUIC report wich seem corrupted : Contact service Queue Activity.

When we try to tun this report we get this error :

"There are currently no parameters configured for this report."

and then

"Dataset status is Failed (Database Error)."

Did somebody already get this error ?

Could someone extract this report and send it to me ? I'll try to import it on my side.

Best regards,

Jena Brunstein

[scarneva]

Jena,

Were you ever able to get this resolved?  I have the same issue.

[jbrunstein]

Hi

TAC has resolved the issue by connecting on the UCCX and do following:

To fix the non-working stock report, we exported it and added entity version

to both the report and report definition to overwrite the existing report

definition.

Hope it helps

[scarneva]

That is a big help, thanks!!