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UCCX 9 Email Editing

Randall Jackson
Level 1
Level 1

‎10-28-2013 01:01 PM - edited ‎03-14-2019 12:39 PM

In UCCX 9.02, we've setup a couple of Email queues to test out the feature. I've found that I'm not able to edit the "TO" or "SUBJECT" fields prior to sending. I'm also not able to update or remove parts of the original email message body. Is this a limitation of the product or do I not have something enabled?

Has anyone been able to do this? Thanks.

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tom.sullivan
Level 4
Level 4

‎10-28-2013 01:12 PM

Hi Randy,

Unfortunately this limitation is by design and is not configurable. 

Regards,

Tom

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Randall Jackson
Level 1
Level 1
In response to tom.sullivan

‎10-28-2013 01:15 PM

Thats what I was afraid of. Does anyone know if this is a roadmap item to add this functionality?

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tom.sullivan
Level 4
Level 4
In response to Randall Jackson

‎10-28-2013 01:19 PM

Hi Randy,

It has been requested on occasion, but is not yet committed to a specific release.

Regards,

Tom

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