I'm looking to configure box to box redundancy using Redundancy Group Infrastructure for CUBE and am looking for a sample configuration or links to complete documentation on how to configure this on ISR 4K's. Can anyone provide an example of a working configuration for interfacing with a SIP service provider? Thanks.
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I have a QM environment running 9.0 and all of the agents today are setup with Desktop Recording functionality. We are looking to migrate this to utilize network based recording and BIB on the phones. Looking for any suggestions on the best approach to take to eliminate problems or duplicate recorded calls from both the BIB and Desktop Recording agent. Thanks.
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Hello, did you ever discover an answer to this question? I am looking to migrate from Desktop Recording to Network based recording and curious how that will impact recorded calls. Could they show up twice? Looking for suggestions from someone who may have done this.
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Hello, I'm looking for a way using the REST API in a UCCX script to find out what Team an agent is assigned to. Does anyone know if this is possible? If so, could someone please provide sample configuration that could be used to capture this? Thank you.
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Hello, The AXL toolkit shows unavailable in the IM & Presence plugin window. I am looking for a WSDL that will allow me to update the Administrative settings on IM & Presence just as you can with the AXL toolkit on CUCM. I know there are WSDL's and API's out there for updating user settings and configurations on Presence however I would like the administrative access for these types of menu's settings - ACL's - Standard and Advanced Settings - Gateways - Routing - Domains - CCMCIP Profiles If anyone has any experience of how to accomplish this I would appreciate any insight. Thanks.
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We just left everything on MCS servers. We would have moved to loading files on the server and virtualize it, however we did not want the music on hold to always start over when placing a user on/off hold, needed to have a continuos stream. No choice but to leverage an existing MCS server so we left it physical.
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In UCCX 9.02, we've setup a couple of Email queues to test out the feature. I've found that I'm not able to edit the "TO" or "SUBJECT" fields prior to sending. I'm also not able to update or remove parts of the original email message body. Is this a limitation of the product or do I not have something enabled? Has anyone been able to do this? Thanks.
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Thank Jamie and Chris. I see what your saying Chris. Even if I had a wav file, I could use multi-cast or unicast. If I were to use an E&M port on a router and connect our existing DMX Fusion player up, how would this register to CUCM so that I can add it to our MRG's as I have today with our directly connected hardware? Would there be any functional changes be leveraging the DMX player through an E&M port vs a direct connect to the CUCM MOH server?
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Thanks for the quick response. Would Multi-cast MOH be an option? I've been reviewing that configuration, but seeing as how it doesn't work with CTI devices, wasn't sure how that would impact Contact Center integrations. If I used an E&M port on a router, would the device have to be controlled via MGCP by call manager? Would that E&M resource be registered as an Audio Source? Have you found advantages for E&M over .wav files? Thanks.
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I wanted to find out how others are deploying MOH for CUCM servers that are vitual. We have an 8.6.2 CUCM cluster that currently has a DMX Fusion Player connected via a USB dongle. Planning on virtualizing this server and wanted to know what options there are for physical music on hold sources. Or what others are doing and how you have been able to make it work. Thanks.
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Thanks, appreciate the response. Understood that UCCX Desktop Monitoring does not support G.722, goes right along with UCCX only supporting G.711 or G.729. With only being able to use one of those codecs and NOT G.722, UCCX Desktop Monitoring shouldn't be able to use G.722 anyway. That is the nature of my question. If UCCX doesn't even have the option to enable G.722 and calls connected through UCCX are G.711 (because we have UCCX set at G.711), why would you need to disable G.722 in CUCM if it would never use it anywyas? Thanks.
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I'm troublshooting some call recording/monitoring issues and have come across many steps that reference disabling the "Advertise G.722 codec" in Enterprise Parameters for call manager. Contact Center itself can only operate in G711 or G729 and I've validated when agents are on a call with their UCCX extension that they are using the G711 codec. Since UCCX cannot operate at G722 and my agents are taking calls are using G711, what is the reason why the G722 codec advertisement needs to be disabled? Thanks.
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