I have a QM environment running 9.0 and all of the agents today are setup with Desktop Recording functionality. We are looking to migrate this to utilize network based recording and BIB on the phones. Looking for any suggestions on the best approach to take to eliminate problems or duplicate recorded calls from both the BIB and Desktop Recording agent.    Thanks.  ... View more

Hello, The AXL toolkit shows unavailable in the IM & Presence plugin window. I am looking for a WSDL that will allow me to update the Administrative settings on IM & Presence just as you can with the AXL toolkit on CUCM. I know there are WSDL's and API's out there for updating user settings and configurations on Presence however I would like the administrative access for these types of menu's settings - ACL's - Standard and Advanced Settings - Gateways - Routing - Domains - CCMCIP Profiles If anyone has any experience of how to accomplish this I would appreciate any insight. Thanks. ... View more

Does anyone have a code sample on how to start a service on CUCM using AXL? Thanks. ... View more

In UCCX 9.02, we've setup a couple of Email queues to test out the feature. I've found that I'm not able to edit the "TO" or "SUBJECT" fields prior to sending. I'm also not able to update or remove parts of the original email message body. Is this a limitation of the product or do I not have something enabled? Has anyone been able to do this? Thanks. ... View more

I'm troublshooting some call recording/monitoring issues and have come across many steps that reference disabling the "Advertise G.722 codec" in Enterprise Parameters for call manager. Contact Center itself can only operate in G711 or G729 and I've validated when agents are on a call with their UCCX extension that they are using the G711 codec. Since UCCX cannot operate at G722 and my agents are taking calls are using G711, what is the reason why the G722 codec advertisement needs to be disabled? Thanks. ... View more