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Hello,
I am working with the Call Handler API. The general Call Handler list API gets all objects in the system, mailboxes, default objects etc. I am looking to have just the objects on the "Call Handlers" page be returned in my query, but can't figu...
We have a lot of Threshold alerts configured to alert us to when no agents are signed into a specific queue/team and various others. I currently do not see a way to limit these alerts to only trigger at certain times of day. For example, if we work 8...
Using the Webex Provisioning API for "Features: Hunt Group" I was doing a PUT operation to the Hunt Group to post an Agent ID and it wipes the list of current agents.
Looking to see if there is a way to append this list or provide an array value to ...
Hello,
In CUIC, you were able to schedule a report to run at various intervals during a given day, say for example every 30 minutes.
I don't see a way to do this in Analyzer directly. Am I missing something or is this functionality just not availa...
Hello,
We have an Agent Profile to auto answer calls presented to the Agent. The calls are auto answering, however, I was wondering if there is a way to configure a tone or other announcement to play to alert the agent to the connected call? In Fines...
@gkovanis , @Vaijanath Sonvane , do either of you know if this is a planned feature or if it has been submitted as a request? If not, I will submit one.
Thank you.
For the solution you outlined, in the initial flow through the IVR the call is queued and they select they would like to be called back. The call back step keeps the caller in the same queue for which they were already holding. Then we call them back...
@d.prasad
Thanks for the link. Yes, the document does go over how to build events if the flow takes that path. However, this path is not taken on events like:
- Contacts mobile is turned off and call goes straight to users voicemail or the contacts ...
Internal clients
Browser -> F5 -> Webbridge
External clients
Browser -> EXP-E -> EXP-C -> web bridge
We have not completed all of the external configurations yet, still waiting on a couple firewall rules. However, the internal functionality s...
