uccx - Agent in ready state but the call stuck in Queue

[asafgo616]

Hello,

My customer have a problem When call waiting in Queue although There is an Agent in Ready .

The calls wait in queue for 40-50 Sec before ring in Agent Phone. (The Agent In Ready State for 1 Hour)

Its Randomly - not in every call.

I Attached a Snip With this scenario:

- Agent in Ready State for 01:04:52

- Call Wait in queue for 00:42 Sec

- Ring time 00:01

- There is no Outbound/Inbound calls to this Agent in the relevant time - I Checked in the CDR

Thanks,

Asaf Goldberg

[Jonathan Schulenberg · Accepted solution]

Probably this defect: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvh53945

[asafgo616]

Thank you Jonathan, In the MIVR Log I Can see:
%MIVR-SS_RM-3-ERROR_ALLOCATING_RESOURCE:[MIVR_SS_RM_RmMsgProcessor-153-0-RmMsgProcessor] Resource: An error has occurred while allocating this resource: Module Name=RM component,A specific description for a trace=rsrc's state is LOGOFF