UCCX Agent Team Change & CSD

[Brian Carscadden]

UCCX 9.0(2)

Client is reporting issues where an agent changes team, but the supervisors continue to see the agent within their old team.

It appears in general that changes to a team's "assigned CSQ" nor to an agent's assigned team update in CSD. We've tried log out/login of CAD and CSD users, and Admin db resync, but nothing helps. Looking to avoid outage due to service restarts.

Assistance appreciated.

Brian

[Brian Carscadden]

The client reported one agent rebooted there system and loggged back in ... which appears to have fixed it.

Anyone with further info please share.

Thanks,

Brian

[Tanner Ezell]

Cisco Supervisor Desktop pulls configuration information when it is first launched, this includes agents, teams, queue info, etc. Unfortunately CSD does not update this information during the course of its operation and requires closing and reloading the application to refresh this data.

HTH,

Tanner Ezell
www.ctilogic.com

[Brian Carscadden]

We did have the CSD users log out/in but it did not update the status.

[Tanner Ezell]

The updates may take time to propagate within OpenLDAP (embedded into UCCX, used by CAD/CSD) which might explain that.

Tanner Ezell
www.ctilogic.com