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Resolved! 3 lines on Cisco Agent IP Phone

Hi Team,One of our customer wants to convert their opertaor into agents. every operator has 7962 with three lines on each. So my question is that " IPCC agent phone can have three lines. I beleive when call comes on normal extension not IPCC extensio...

CVP 8.5 Post Call Survey

Hi Everyone,Regarding Post call survey. Each caller should be transferred to IVR survey for evaluation. The question is after agent hang the call regardless from agent desktop or IP phone in any case will call be transferred to survey ? Or its must f...

Resources List empty

Hi all,Our UCCX is a 8.0.2 version .After a power failure our ups didnt react as expected and our uccx had a cold shutdown. Turning it back on some agents couldnt login getting an error message "Agent login is invalid". Checking the resource list we ...

smartns04 by • Level 1
  • 1106 Views
  • 10 replies
  • 0 Helpful votes

ccx upgrade license confirmation

Dear allanyone could hele to confirm what different between CCX-85-UPG-LIC and L-CCX-85-UPG-LICI got the configuration before by CCW   see belowCCX-85-UPG-LICL-CCX-85-UPG-LICCON-ESW-CCX85U09CON-ESW-CCX85U09CCX-70-85-P-P-UPAKL-CCX-85-E-PAKCCX-70-85PP-...

yun zhang by • Level 1
  • 1830 Views
  • 1 replies
  • 0 Helpful votes

Disable sound while tranfer

Hi there,once I answer the call in CAD and try to transfer it to another extension using Transfer feature.. I type the destination number, Dial and then it starts to make sounds for each dialied number...Is there any way to disable it ?Thanks.Andrei.

Resolved! UCCX - No Email seat license

Hi All,I have uccx 7.1.5 running with a Premium license.  When trying to login i get an error saying there a licensing error and I need to try again in 5 minutes.   I need to click okay twice here for the message to go away.   Im then unable to get a...

rbblue234 by • Level 1
  • 951 Views
  • 2 replies
  • 0 Helpful votes

Resolved! IPC SUPPORTED IN CISCO AGENT DESKTOP CUCX

I thought that this functionality was only supported in UCCE environments, but now in Cisco Agent Desktop for Cisco Unified Contact Center Express 8.5 Data Sheet I can find it:http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps427/d...

Resolved! CCX agent e-mail

Hi,I would like to ask you about the CCX 9 (or 8.5) e-mail agent function.Can it handle the e-mail attachments (send and recieve any format attachment etc. xls, doc, txt)?If not, where can I find more information about it?Thanks

stanczeli by • Level 1
  • 988 Views
  • 3 replies
  • 0 Helpful votes

Agent Not Shown In Supervisor Desktop

Hi,I need some help,I am using UCCX and have agent and supervisor configured.i have 5 agent which can comunicte between agent with no problem.but when i login in superviser desktop i can't see the 5 agent.i can only see my Agent ID i used to login in...

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