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I am checking into the TTS option with UCCX 8.5, and am wondering how much is Nuance Vocalizer cost? I try to look up information on Cisco website and do not have any luck, and also on how to order this product. If there is anyone that has deployed t...

I am in the process of responding to an RFP and the customer has asked the following questions regarding Web Interaction Manager:1) Please describe / elaborate the customer experience if the chat is inadvertently disconnected.      Answer: There is a...

I am having considerable range problems with the EA4500. My old routed served my whole house. 3 laptops, 3roku, 3phones and ps3. Of course not all are running at the same time. With the EA4500 the range drops outside the office door and will not run ...

                   Dear All,what is the conceptual and functional difference between peripheral target and Enterprise peripheral target?

Hi all,I have a question about the performance of the UCCX 7.0(1) SR05_Buil504.(Package: Cisco Unified CCX Premium) How many calls can this version handle? (calls per hour or day)How many agents can work with the agent desktop? (at the same time)Are ...

We have a HelpDesk Application/Script that is having periodic issues dropping calls.  Callers will get queued up and after a few minutes the will hear the default script "We are currently having system issues....."  and the call will just drop.  I'm ...

Can we use CAD & IP communicator on Open Source operating system instead of windows operating system?

  What table do I need to lookup to determine time of Rona call for a specific agent ?Thanks,

          Dear experts,what are different vru types and their functions       

Hello folks,My name is Eric and I'm facing some issues configuring a environment using the components below:- CM 8.6- ICM 8.5- CVP 8.5- SIP Proxy 8.5- VXML GWFirst of all, I always implement comprehensive mode environment at my customers (using CM, I...

Hello,When I generate any report it displays fine but when I tried saving it using IE9.0 64 or 256 bit it tries to save the report but the status stays as "Saving New Report Agent detail report" until I close the browser. I'm able to save the report ...