Hi all,I have download a ccx7.0 software, but system point out " need to install ccx7.0 patch" firstly when i begin to install it.oh my god！ Who can tell me where can find the patch? thx!
Hi Guys, My first foray into IPCC based scripting and I've run into a few problems. Firstly, what I'm trying to do, is allow a user to press a button during during the queue process, which then allows them to manually input their call back number. On...
Are there any UCCE 9 courses out there, specifically with a focus on Precision Routing? I'm trying to help a customer find something but I'm not having much luck. I've checked Skyline and Global Knowledge.
I have a CAD agent on UCCX 8.5 that when she misses a call the system, as designed, places her in not ready. When she immediately tries to go ready again the receives an error stating "The phone may have an active call. Hang up the call and try again...
Hi Guys,My Customer have the solution UCCX 8.0.2. The Agent is working normally (Ready), but, for Supervisor the all Agent is appearing with not ready. Any Idea about This. The Supervisor did restart the software, but, the problem continue.Thanks,Wi...
Hello all,Can anyone know the compatability for UCCX 9.O with AQM (Quality Managemnet) version 8.5.2? Actually the AQM 8.5.2 cisco document says, its compatable with CCX 8.5.1 and later.Can anyone confirm please.ThanksBobby
Hai ,Can somebody give me a documentation that contains Enterprise Database Integration with MS SQL Server .I tried to do it but constantly getting errors.Connection failed :SQLState:'01000'ConnectionOpenConnection failed :SQLState:'08000'SQL Server ...
We're having an issue that whenever we try to run an SQL query like this to both AW and HDS db:select * from t_Agentwe're getting a different data like 624 data on AWdb while 477 on HDS db.I was advised by Cisco TAC that configuration data is only be...
I have a customer interested in performing their own agent selection using a database lookup rather than selecting agents based upon skill group assignment. The suggestion has been made to perform the database lookup and use the queue to agent node....
I am trying to configure Historical Reports 8.5 on a 2008R2 server for all of our nightly scheduled reports. The install works fine without errors and I'm able to open up the client; however, the Scheduler does not show that it is running. Looking th...
If an agent fails to chose a wrap up reason within the time specified, is any reason code selected?I want to be able to report on calls with no reason code selected by the agent.Regards,Brian
When trying to listen to a recording in QM i get the following error "PLYR2000 Error playing the file. Try again or contact your Monitoring and Recording Administrator". ...
HiI want to take training on cisco contact center and for that I need iso image for vmware.Please help me from where I can get the image and installation steps.Thank YouShyam
