Hey we're trying to route a percent of calls off net, but want to also cap it by number of calls by interval. For example from 8:00-8:30 we will be allocating 30% of our calls but we don't want more than 20 calls to be routed. Which nodes or fo...
Hi, I have a user that has both, ip phone and ip communicator with the same settings and the same DN. He can call anyone he wants from both devices. But, when he calls Contact Center using ip communicator he is being denied, while everything is norma...
Remote site agents are getting the error "Cannot change agent state because the phone is out of service." But the phone is operational. No network changes have occured so this has me confused as these agents were working yesterday. Anyone ever experi...
When an agent initiates a transfer or conference via the ctios agent desktop toolkit, how can I determine if the agent they are transferring the call to disconnected before the transfer/conference was completed?ICM 7.5 (9)Have some agents pointing fi...
Hi there,We are doing fresh install of UCCX8.5(1) on Virtual Server ESXi 4.1. Currently client is running UCCX 7.0 on physical servers not VM as well as Call Manager. Can i backup the existing data including historic reporting and...
Hi,We're planning on converting from SCCP dialer to SIP dialer. I did the transition in our lab environment but I'm getting a bunch of errors when it comes to dialing--it seems that it works when it wants to.I've noticed that in the Dialer_Detail ta...
HiI currently have a UCCX system which I'm looking at upgrading. I've been all over the site and there doesn't seem to be a compatibility matrix where I can determine whether upgrading to UCCX 8.0 will damage my current call infrastructure. I curre...
Hello folks,My name is Eric and I would like to know how can I install the AW Client using Microsoft Windows Seven. First of all, I tried to install it at my machine but when I run the AW, the system shows me me message "(-9934) Unable to initialize ...
Hi,this is a Contact centre enterprise setup (CUCM 8.5) where there is CUCM,CVP,Voice Gateway and agent using CAD.Caller calls the CVP IVR number, call gets routed to the free agent.Call is taken by the agent. Agent now tries to transfer this call to...
Hi,I installed new uccx 8.5.1. After all configuration I tried install supervisor desktop. But If it tried this on my PC xp sp3, I receive this error message:Error 1335.The cabinet file 'Data1.cab' required for this installation is corrupt and cannot...
Hi everybody,I have a quick question , working on client side So, Installed virtual Server ISO images on ESXI Virtual Machine. Got to the configuration stage, where one of the option is to use the platformConfig.vxml file but unable ...
I read another thread asking about this and workarounds were suggested but I would like to know if a solutions actually exists:When using the "Menu" Java Bean in UCCX, input not specified by a filter goes to the "Unsuccessful" option and I have to do...
Hello Guys, I have UCCE 7.5 and one campaign outbond with transfer to agent, this work fine, but I need to send the calls to customer over gateway remote but this have to fxo port to pstn, when the agents receive the calls from campaign outbound onl...
