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Hey we're trying to route a percent of calls off net, but want to also cap it by number of calls by interval.   For example from 8:00-8:30 we will be allocating 30% of our calls but we don't want more than 20 calls to be routed.     Which nodes or fo...

Hi, I have a user that has both, ip phone and ip communicator with the same settings and the same DN. He can call anyone he wants from both devices. But, when he calls Contact Center using ip communicator he is being denied, while everything is norma...

Remote site agents are getting the error "Cannot change agent state because the phone is out of service." But the phone is operational. No network changes have occured so this has me confused as these agents were working yesterday. Anyone ever experi...

johnnywan by Level 1
  • 2856 Views
  • 5 replies
  • 0 Helpful votes

When an agent initiates a transfer or conference via the ctios agent desktop toolkit, how can I determine if the agent they are transferring the call to disconnected before the transfer/conference was completed?ICM 7.5 (9)Have some agents pointing fi...

                   Hi there,We are doing fresh install of UCCX8.5(1) on Virtual Server ESXi 4.1. Currently client is running UCCX 7.0 on physical servers not VM as well as Call Manager.  Can i backup the existing data including historic reporting and...

HiI currently have a UCCX system which I'm looking at upgrading.  I've been all over the site and there doesn't seem to be a compatibility matrix where I can determine whether upgrading to UCCX 8.0 will damage my current call infrastructure.  I curre...

Hello folks,My name is Eric and I would like to know how can I install the AW Client using Microsoft Windows Seven. First of all, I tried to install it at my machine but when I run the AW, the system shows me me message "(-9934) Unable to initialize ...

Zapparoli by Level 1
  • 1019 Views
  • 3 replies
  • 0 Helpful votes

Hello Guys, I have UCCE 7.5 and  one campaign outbond with transfer to agent, this work fine, but I need to send the calls to customer over gateway remote but this have to fxo port to pstn, when the agents receive the calls from campaign outbound onl...