03-21-2013 04:39 PM - edited 03-14-2019 11:26 AM
Hi,
Customer wants to integrate UCCX ( Premium) with Slaesforce, Credit Card information should be sent over API for processing.
Is it doable? anyone has a good ducument for something similar?
Thanks,
Hamed
Solved! Go to Solution.
03-21-2013 07:24 PM
Hi Hamed,
Referring to the UCCX 8.5 datasheet,
http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-629807.html
Cisco Unified Contact Center Express Premium allows you to apply HTTP integration to provide integration and a screen pop with browser-based applications such as Salesforce.com running in the Cisco Agent Desktop embedded browser.
Also refer the section "Figure 1.Cisco Agent Desktop with Integrated Multitabbed Browser (Premium)" in the below link,
An example is also provided in the below link,
Hope it helps,
Anand
Please rate helpful posts..
03-21-2013 07:24 PM
Hi Hamed,
Referring to the UCCX 8.5 datasheet,
http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1846/data_sheet_c78-629807.html
Cisco Unified Contact Center Express Premium allows you to apply HTTP integration to provide integration and a screen pop with browser-based applications such as Salesforce.com running in the Cisco Agent Desktop embedded browser.
Also refer the section "Figure 1.Cisco Agent Desktop with Integrated Multitabbed Browser (Premium)" in the below link,
An example is also provided in the below link,
Hope it helps,
Anand
Please rate helpful posts..
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