UCCX backup completed with errors

[Kapil Atrish]

Hi,

I've client reporting issue with DRS. The backup shows 100% completed but the status shows Error. See attached screen-shot. When trying to do the restore, the server doesn't accept those backups.

Cisco Unified CCX System version: 8.0.2.11003-10

M thinking of recommending client to try FreeFTPD.

Can someone recommend what else could be causing the issue?

Thanks in advance,

inner_silence

[joesnyde]

Cisco recommended sftp servers are mentioned in the following document:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx802drs.pdf

Page Number 4: System Requirements

For information on using GlobalSCAPE with supported Cisco Unified Communications versions, refer to the following

                URL: http://www.globalscape.com/gsftps/cisco.aspx

Cisco uses the following servers for internal testing. You may use one of the servers, but you must contact the vendor for support:

* Open SSH (refer to http://sshwindows.sourceforge.net/  )

* Cygwin (refer to http://www.cygwin.com/  )

* Titan (refer to http://www.titanftp.com/  )

Note For issues with third-party products that have not been certified through the CTDP process, contact the third-party vendor for support.

[Kapil Atrish]

Ok, so the client is using OpenSSH which is supported as per the documentation.

Following are the Syslog errors during the failure. Any pointers to troubleshoot this will be greatly appreciated.

Date: Jun 28 05:04:38

Machine Name: HO-5-19-5-CCX-1

Severity: Error

App ID: Cisco DRF Master

Message: : 10: HO-5-19-5-CCX-1: Jun 28 2011 09:04:38.656 UTC : %UC_DRF-3-DRFBackupDeviceError: %[Reason=DRF backup process is failed due to backup device error. Tar operation failed on ./][ClusterID=][NodeID=HO-5-19-5-CCX-1]: DRF Backup process is failed due to backup device error.

Date: Jun 28 05:04:38

Machine Name: HO-5-19-5-CCX-1

Severity: Error

App ID: Cisco DRF Master

Message: : 11: HO-5-19-5-CCX-1: Jun 28 2011 09:04:38.657 UTC : %UC_DRF-3-DRFFailure: %[Reason=DRF backup process is failed due to backup device error. Tar operation failed on ./][ClusterID=][NodeID=HO-5-19-5-CCX-1]: DRF Backup or Restore process has failed.

[Kapil Atrish]

Heard back from customer, the issue has been seen in FreeFTPD and Open SSH both. Workaround is to restart SFTP service and the backup is successful now.