UCCX backup failing at attempt to compress CCXCOMPONENT in .tar file

[Cesar Trombeta]

Hello to all,

I have an annoying problem that is happening to a customer and until now without any viable solution.

First, the systems involved:

UCCX Version: System version: 8.5.1.11004-25. Its a standalone server.

Backup Machine: Windows Server 2008 R2 Standard Service pack 1

SolarWinds SFTP Client version 1.0.4.9

The issue is that when I try to make a Manual Backup, the backup get stuck at 88% or 90% trying to extract the last component --> uccx_ccxcomponent.log and fails to do so. It fails everytime at 30% on this component.

Troubleshooting done:

Ipsec and tomcat certificates were regenerated.

Cisco DRF Master and Local were restarted many times

Tried to change directory to a new folder but without any effect

Created a new backup device to forward the backups to my workstation but the issue persists.

I also tried to use other SFTP clients like Titan Web Drive SFTP and Free SFTP, errors still happening.

This is the last part of the uccx_component.log(If needed I can send the whole log):

2018/08/07 13:00: Start: Compressing Backed Up Components
2018/08/07 13:00: **************************************************************************************************************
2018/08/07 13:00: Performing Tar/Sftp operation of all component backed up data
2018/08/07 13:00: Tar/sftp operation failed.
2018/08/07 13:00: BACKUP OPERATION HAS FAILED
2018/08/07 13:00: Re-setting UCCX Archive Flags
2018/08/07 13:00: Executing cmd: /opt/cisco/uccx/drf/backup/backup_resetflags.py /common/drf/backup.log
2018/08/07 13:00: Re-setting UCCX Flags
2018/08/07 13:00: UCCX Archive flags has been re-set
2018/08/07 13:00: Re-Setting of Archive flags completed


----> BEGIN Standard Output

----> END Standard Output


----> BEGIN Standard Error
error writing output file
tar: -: Wrote only 8192 of 10240 bytes
tar: Error is not recoverable: exiting now

----> END Standard Error

A TAC was opened but the engineer give very few support because this version is of course on End-of-Life and End-of-Support.

What I'm could do else more?

Thanks in advance

Regards/Saludos/Grato

Cesar Trombeta

[dsobrinho]

UCCX 8.x: BARS Backup Fails at 87 %

Problem

Backup hangs at 87% with CCXCOMPONENT giving error at 30%.

Solution

In order to resolve this issue, run this command from the command-line interface:

utils service restart Cisco DRF Master

[dsobrinho · Accepted solution]

Hey guys,

In some cases the problem is not DRF Master.

utils service restart Cisco DRF Master

I can see a problem with UCCX backup failing at attempt to compress CCXCOMPONENT in .tar file and the user was using SolarWinds, titan SFTP. Same error.

The problem was fixed after change the sftp server to FreeFTPD. All backups concluded in 100%.

[ngaitan]

I have this same issue. Why would using FreeFTP solve this issue? I experience the same error "ERROR: Extraction of Tar archive has failed., Backup Completed..." using both Titan FTP and also an internal SFTP server