uccx call back goes to only one csq

[OEmam2]

i have call back script and call back goes to only one csq not routed by incoming csq 

example 

call came from IT-EN-CSQ and accepted offering call back  

call back goes to callback csq which has another agents not assigned to IT-EN-CSQ

i need call back goes to same incoming csq 

[david.macias]

From the shot you provided TEST_DIRECT is the CSQ you're sending callbacks too.

david

[OEmam2]

Yes 

but this not what i need 

i need to send call back to the csq which call come from

and when i remove csqtarget variable empty it give me cisco error 

[OEmam2]

I need to send parameter of csq to call back campaign dynamically

[david.macias]

Did you set it to "IT-EN-CSQ"?

david

[OEmam2]

No I didn’t 

and this is not what i need 

i need dynamic routing call come to any of my CSQs 

going to call back campaign with same incoming CSQs

[david.macias]

That's doable and my question should get you closer to figure out how to do that yourself.

david

[OEmam2]

I think i can’t set 25 csq in variable csqtarget to receive callback calls 

[OEmam2]

Could you please tell me what can i do to satisfy requirements 

or share script which helps me to do dynamic routing to multiple call back csq

[david.macias]

Look at your scripting and where you set the incoming Q, then set csqtarget to it. You might be looking for a consultant to help you with the scripting though, that's probably your best bet.

david