Resolved! License CCX 10.x not activate
Hi . in case customer have License CCX 10.0 not activate but CCX 10.x end of support . Now can activate or have process for activate License ? IP Telephony and Phones
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So when you define a Prompt you get the form P[promptname.wav] and all is good. What we want to do is have that prompt name be retrieved from a prompt directory which is defined by a string. So assume all your prompts have the same numbers like 10...
Hi GuysHow can i get in trial mode with UCCX 12 5 , any methode , seems in 12 5 they forced you with Smart Account thanks
I am trying to understand the 'Calls Handled By Other' field in the CSQ Activity Report.I have two very simple IVR scripts that are almost identical. One has 10% of calls in 'Calls Handled By Other', the other IVR has less than 1%.The UCCX Reporting ...
Hello,I've checked the uccx db storage of a customer with the command - show uccx dbserver diskFound out that logs_dbs, uccx_sbspace and uccx_ersb are almost full. I did some research and couldnt find the usage of uccx_ersb does anybody know?Also I n...
I would like to be able to run a report that will show me to the total instances of a custom call variable for a specific time period. I can run the report and it gives me each instance but would like to generate a report that simply gives the total...
Hi there We have deleted a call type and it is currently still in the table with Deleted='Y'. Someone needs to run a CUIC report using this call type, but it cannot be used in CUIC anymore. What I tried: - Fully deleting a CT (no record in the dat...
Hello, I need suggestion of the best way to route the calls base on Area Code in UCCX script. I need to build the script that can validate the area code and if this is US area code send call to US queue and if this is Canada area code to send call to...
We have a PCCE CUIC 12.5, with more than 820 agents. While running the Agent Login Logout Historical Report only allows us to choose 500 agents, so we have to run the report twice and choose the remaining agents. This consumes more time, and effort, ...
I have a requirement where I need to make the * same as the # key for DTMF data termination. i.e. the caller enters an account number where minimum length and maximum length are different, the caller enters the # or * key to inform the application th...
Ask Me Anything Forum Architecture, design deployment and troubleshooting of Cisco finesse in Unified Contact Center Express Cisco Finesse is a next-generation agent and supervisor desktop designed to provide a collaborative experience for the vario...
I am trying to add an agent to PCCE I chose the site but in peripheral SET it gives to me NO item foundI have PS1 and PS2 working and about 60 agents in PS1 and 20 agents in PS2
We got one requirement from customer regarding the UCCX outbound campaign related.Is there any option to make Dialer can assign a single agent based on the customer number.using our third party application we can send agent details, but want to know ...
Team, I am looking to build a report or find something that shows me the daily average for calls in waiting. The screenshot attached is the live metrics. So anytime all of our techs are unavailable/oncalls etc. The client goes to that "waiting queue"...
Hello, my customer is using Cisco Unified Inteligence Center version 12.0(1) and they want to customize Call Detail Report to make that the field SkillGroupSkillTargetID shows a name or descriptions instead of a numerical Id.First of all, is that pos...
