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UCCX Call custom variable repot question

raghav0122
Level 1
Level 1

I created a UCCX script with call types. I get the report of every call and the option selected.

Is there a way to get the report on how many times customers have selected a specific option in a day instead of showing each call?

1 Reply 1

Anthony Holloway
Cisco Employee
Cisco Employee

Unfortunately, you'd need to create a custom report to achieve this, as the stock report is pretty limited.  Are you familiar with that process?