Analyzer button in the CUIC 12.5 / UCCX 12.5

[Nathan Grovhoug]

We have a new installation of UCCX and are using the co-resident CUIC. We are not using the Cloud Connect. My understanding is that it requires a license. Since we are not using it, I want to disable the Analyzer button from the portal to prevent user confusion. This button just opens a link to a WebEx login. TAC told me that the button cannot be disabled.  I wanted to see if anyone else had run into this and what you may have done to resolve it. 

I know that you can change the URL for the button via the CLI but that is not exactly what I am looking for. 

CUIC Portal

[bill.king1 · Accepted solution]

It looks like there's already a defect (link below) and (hopefully) an enhancement request to remove it if not used, so you might want to reach out to Cisco to see if you can add your voice to the request.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvt38280

[Nathan Grovhoug]

Thanks Bill. Appreciate the response. Any tips on how you found located that? I tried to search for it but had no luck.

[bill.king1]

It is an "art" sometimes to find the defect you want but since this would be for both UCCX and CCE potentially, just isolate looking for CUIC and Analyzer.

Hopefully your voice along with others will help them realize that you don't want to inconvenience/confuse all users for a feature that not everyone will use/have.

[Konstantin Vaksin]

I believe, you can try to play with user rights