UCCX Call Redirect hard code a PRE digit of 5

[KevinKummer8843]

Company switched from 4 digit to 5 digit and I would like to add a 5 to the call redirect digit string the caller enters.
This is a basic Transfer step in a get Digit String were caller enters the 4 digit extension.

Example: Please enter the 4 digit extension you wish to be transferred to... [5+"1234"] where 1234 is what the caller enters.

Until the callers are educated of all the new 5 digit extensions, this will help the influx of transfer calls.

[Anthony Holloway · Accepted solution]

So the outcome of your Get Digit String step, should be that a String variable will contain the 4 digit extension the caller entered, correct?  Let's call that variable transfer_to.

Then, you should be executing the Call Redirect step, using the variable transfer_to, as your Destination, correct?

Alright, so then all you have to do is, is create a new variable of type String, call it something like transfer_prefix, and set it to "5".

Then in your Call Redirect step, change the Destination from transfer_to, to transfer_prefix + transfer_to.

Save, upload, refresh, test!

When you no longer need the transfer prefix, back out of your changes, and don't forget to adjust the Get Digit String's input length from 4 to 5!