UCCX caller-id in reserved state and wrap up codes

[panjwani80]

Hi,

1) When the queue call is in ringing (reserved state) the "CTI port number" is displayed on agents CAD and Phone. Is there any way we could display "caller id" instead of CTI port number in ringing state?

2) Customer has 25 wrap up codes for a queue so they have to scroll down the wrap up code window for selection. Is there a way to maximize the wrap code window so all the wrap codes are visible in one window?

Thanks

Aamir

[anchoudh]

Hi Aamir,

For your first query.

Go to the CUCM -> system -> Srvice Parameter , choose the publisher then cisco call manager service

update this value to true , it is false by default:

Display Original Calling Number on Transfer from Cisco Unity

And for the second query, I am not aware but please Check out the CDA guide,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cda85ccxug-cm.pdf

Hope it helps.

Anand

Please rate helpful posts by clicking on the stars below the right answers !!

[panjwani80]

Hi Anand,

The service paramter for Cisco Unity that you recommended to set to "true", how is that related to UCCX queue calls? When the UCCX call comes through the queue there is no unity involvement in the call flow

Thanks

Aamir

[anchoudh]

Hi Aamir,

See the below thread on the same topic.

https://supportforums.cisco.com/thread/2079191

Hope it helps.

Anand