It is highly recommended to use G711 end to end for UCCX. Live audio generally will be fine, however, as you mentioned, the prompts are going to have a terrible audio quality when you are mixing codex in UCCX.
If you absolutely have no option to use G711, you can try setting up proper audio files and transcoders. This will require additional DSP resources (hardware based preferred). It gets a little complicated though.
If you set UCCX to G.729, all your recordings will likely need re-recorded as G.729 as it will not transcode itself. However, this still wont guarantee the audio prompts will sound better.
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Published by Tyler Wilkin (twilkin) and Jerson Enrique Gamboa Gamboa (jgamboag)
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