Dear All
I need your help and suggestion in improving the below script:
I am developing a script where a supervisor calls into the script with a certain calling Number “example: 32507” to open and close the queue. This is done by increasing the counterVariable by 1 and decrement by 1.
if set variable == 1 then i want to transfer the incoming call to my contact center to call center agent if not the call will be forwarded to this announcement “we are close”
The counterVarible is set to "0" value
The problem I am facing is when I increase the counterVaraible by 1 after calling from authorized number to increase the counter variable value, it is just increased for few seconds and then it goes back to 0.
script in not working properly might be i am missing some steps or need to modify the steps any help in this regards will be highly appreciateted..
Please Help!
Thanks in advanced
Regards,
Ahmed
