UCCX CRM info pop-up after the phone hangup

[BALAMURUGAN SINGARAM]

UCCX 9.1 is integrated with CRM, the CRM info pop-up the phones hangup. Please let me know the troubleshooting steps or please let me know how to diagnose the issue is in UCCX or in CRM. Please advice.

[Gergely Szabo]

What CRM?

Does it happen to all calls?

Did you take a look at the logs?

Is there an error message?

G.

[BALAMURUGAN SINGARAM]

Yes, it happen to all calls. Getting error message as attached.

[Valery Kuznetsov]

Hi there,

Could you check Voice Contact Workflow events in Cisco Desktop Workflow Administrator software.

There are four events: Ringing, Answered, Dropped and Work. When call ends event Dropped is triggered. Check out this event it may contain HTTP action that popups CRM web page.