UCCX survey with Finesse using blind transfer

[Laith Ibrahim]

Dears,

I am trying to configure a Customer Evaluation Script to run after the call ends,

I Have two challenges here:

1- I have to configure an action in finesse to transfer the call to another script after the call ends;
but in Finesse i can only see actions like browser pop up & http requests.

2- I have to pass on the Agent ID  to the Evaluation script so it would be stored in the database accordingly.

This was done before in CAD, but CAD now is EOL so i have to do it using Finesse.

Thanks,

[a88man001]

Dear laith,

can you share with me your script for Customer Evaluation (survey) , i have  the agent script but i want to know how will be the scenario for the survey and how the agent can transfer client to the survey ? how to get the clients feedback?

Thanks

Elsayed

[Deepak Rawat · Accepted solution]

Assuming you are running version 11 there, look at the below post that talks about setting this up:

https://supportforums.cisco.com/discussion/12677456/uccx-11-post-call-treatment-how-does-it-work

Regards

Deepak