UCCX CUIC Report

[romy kurniawan]

I want to ask about the report on CUIC

1. In Agent Login Logout Report - Logout Reaseon Code, what is meant by:
a. Connection Failure ?
b. Agent Initiated ?
c. Device Conflicts?

2. In Agent Detail Report - Type Call

a. Inbound ACD

b. Inbound Non-ACD on IPCC

c. Inbound ACD, Transfer-out

d. Inbound ACD, Transfer-in

e. Outbound on IPCC

[Deepak Kumar R]

@romy kurniawan Pls check the Cisco Unified Contact Center Express Reporting User Guide and search for the relevant report. You will find the definition for each and every field.

[rikardkrvaric]

As @Deepak Kumar R said - the report is available and will be the quickest way to read it all.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/user/guide/uccx_b_unified-ccx-reporting-user-guide-120/uccx_b_unified-ccx-report-user-guide-120_chapter_01100.html 

ACD is Automatic Call Distribution. IPCC is your agent phone number.

So anytime the agent gets sent a call from the queue, it is an ACD call. 
That's an Inbound ACD. A Non-ACD call is someone calling them NOT via the queue.
Inbound/Outbound, should be easy to understand... (incoming call or outgoing call)
Transfer-out/transfer-in should also be easy to understand... (transferring calls to someone else, or getting a transferred call from someone), etc..