Dears, I am Newbie to the voice realm and I have several questions regarding the uccx licensing.What's an agent in uccx when it comes to maximum seat it says it's the maximum number of agents that they can log in.and Total IVR ports mean the maximum ...
Forum Posts
Hi, we were using self-sign certificates for all of our collaboration apps, and now changed to multi-SAN certificates. we changed CUCM & CCX certificates, after that we faced issue with Finesse login. Jabber is working fine, also CCX reporting can l...
Hi :)i'm working with Cisco's API and i have a little problem : i can't use https//<server>/unifiedconfig/config/agentteam/<id>.On the website, supervisor logs in, then i want to display every members of his teams.I tried to use credential of the sup...
Hello,In UCCX, when the agent makes an outgoing call, the state remains not ready but in CCE v.12, it changes to the Talking state.Is there a way to change the behavior of CCE in this matter?Thanks,
Resolved! Strange Finesse Display Issue
Has anyone come across this display issue with Finesse in Google Chrome? Running UCCX 11.5 with chrome patch. Internet Explorer is fine. Google Chrome and the new Microsoft Edge (Chromium based) have the same issue. When you first login to Fi...
Question regarding UCCE Queue limits. Based on the Solutions Guide, for a 12K v12.6 solution I see the System Load Limit section (table for "Maximum Queued Calls and Tasks" is 15,000. Is this a hard ceiling or just what Cisco recommend you to be at ...
Hi,SetupWe have 2 CSQs, one for Florida and one for New JerseyWe have agents with Florida Skills and Agents with New Jersey skills.However, we also have agents with both skills.Our goal is for the agent with both skills not lose his turn in the Flori...
We had self signed certificates that expired for both UCCX finesse and CUCM tomcat services. Both certificates have been regenerated and agents are now able to log back into finesse after the CUCM cert was regenerated but now all but one Agent can't...
Hello AllI am new at scripting and built my first detailed script on UCCX System version: 11.6.2.10000-38 (ES08-13)NEW CSQ, NEW Script , NEW Skill, Agent assigned to Team which is assigned to CSQ'sI complete the attached script and when its called it...
Based on the documentation: Devices—Get List of Devices for Extension This API allows a user to retrieve the list of devices associated with an extension. Source: https://developer.cisco.com/docs/finesse/#!devices%e2%80%94get-list-of-devices-for-exte...
I'm still surprised Cisco doesn't have a solution or this, it's been annoying from the beginning with IP communicator. Is there a way to hide the Jabber GUI so that only login/settings are available and no notifications happen? It's confusing to agen...
I have an IVR script which is unable to make active due to some custom functions not working. When I tested thecustom function it comes back with unexpected token: right paren or mispaced left paren. Do you have any suggestion where I can figure ou...
I'm trying to fully understand the licencing display on our CRS server. We have 110 Enhanced Seats, and 300 max agents. What exactly does that mean in terms of how many active agents I can have on the system?
Hi, I'm trying to schedule a report to run in a dashboard to use as a wallboard. I have created a schedule to run every 5 mins and a report from Precision Queue Historic report.The dashboard creates fine and populates the data OK fist up but does no...
Customer has a UCCX cluster, they upgraded UCCX system ver 11.6 to System version: 12.5.1.11002-481. Since system was upgraded they are having temporary issues with agents creation. Once they create properly an agent, agent can log in into finesse wi...
