Is the private and public link is based on the network type
Forum Posts
Error "Agent device built in bridge is not enabled."Bridge IS enabled and programming has been compared to once user that is working.when the users are not ready there is an X on their red dot. CCX ver 11.6.1 express
Good morning, I am very new to this forum, so if I have done something wrong or selected the wrong board, I apologize and would appreciate it if someone could get me on the right track. I have recently taken over some of the reporting for my departme...
Dears, We are having a problem with the detailed call by call reports. It keeps on loading and then pops up several error among which is the following: There was an error fetching value list values. Please contact your administrator. Its a UCCX 12....
What is the purpose of these fields in the Termination_Call_Detail table and what do they tell me about transfers ?
Resolved! Restart the Cisco Finesse servers
Hi All Could someone please share the detailed procedure of rebooting/restarting Cisco Finesse Servers ? Thanks all in advance !!!
Hello Team, We would like to set up a third-party application to fetch the caller’s details which are required to integrate with UCCX to send the caller's number once the agent accepts the call, below the call scenario, please advise whether it’s doa...
Resolved! Get data from URL
Hi, in a CCX script I need to get data coming from an external http server. I know that there is the "make rest call" step, I'm wondering if I can get data coming from a HTTP request also with other simpler steps, or if make rest call is the only way...
HelloI have enough licenses in our UCCX 12.0.1.10000-24 , but when I try to enter to Finesse after entering credentials I receive the next message - Your sign-in attempt failed because the maximum number of licenses has been exceeded. Please contact...
I have created a new user. This user has extension mobility and is a Finesse user. I have created many users with this kind of profile. I can see the user in RMCM. I can even see the phones MAC address they logged into in controlled devices. Whe...
PCCE 12.X SPOG is not working ,getting Service Temporarily Unavailableany help is greatly appreciated.
Resolved! UCCE 12.5 SSO test not working
Hi, I am trying to setup SSO on UCCE 12.5 and IdS 12.5. I have configured window 2012r2 server as ADFS server by following below guide https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/200612-Configure-t...
I need to look up data from 2 different tables to match the person ID from the PersonID table with the peripheral number from the agent table. Here is my query which works fine in SSMSSELECT t_Person.LoginName, Agent.PeripheralNumberFROM Agent INNER...
Hello, I have a few question regarding CUIC report. I have two types of reports, one is normal skill group and another one is enterprise skill group. When I compare these two reports I could see abandoned count for these two reports are not same. ...
I'd like to collect user status via finesse API. However, there is 401 http status code when I access "https://uc-pl-finsub.ucm.corp.akamai.com:8445/finesse/api/User/hioka". The entrypoint was accessed by "NonGadgetPythonSample-Finesse-11.0.1-v1.1".h...
