I am running UCCX 11.6 and would like to populate Custom Call Variables with data. Even if the call does not get routed to a UCCX Agent. Example.... I have a menu and Option 3 routes calls out of UCCX to a shared DN. When the caller selects this Option I would like to populate the Call_Type String Variable with "EPIC_HD_Call". I use the Set Step to do this and see it happen when I run a debug. However, when I run the Custom Variable Report I do not see the specified variable populated.
I use the same steps to populate data in Finesse for Agents. I do see that information in the Custom Call Variable Report. Is this not working because the call is not routing to a UCCX Agent? I even tried adding a Set Enterprise Call Info Step in for good measure. That did not work either.
I would like to use the UCCX API in the following scenario and was wondering if anyone could point me in the right direction: Agent Places outbound call using FinesseAgent Ends CallFinesse Automatically Dials Extension 12345 I've tried using&nbs...
Team, Here's an overview of Webex Teams Developer resources.Do you have a nice use-case, app, sample code, etc? Please comment and I will add it!
Webex Developer PortalDeveloper blog Developer suppor...
Did a little birdie tell you that there is a UI refresh of the Finesse desktop in 12.0? Are you worried that the custom gadget(s) that you spent so many hours building will no longer work? Did you hear that there will be agent to agent chat in this releas...
Reqested to display a CUIC report in Finesse Agent Desktop
User wanted stats from a report they had created in CUIC to be displayed as a new tab in Finesse Agent Desktop.
Attached is a solution I got to work us...
I am working on a Webex Teams Bot. It was quite complicated to find all the necessary information to have a running webhook in python. Therefore, I am sharing a simple way to do it here.
It is necessary to have