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Beginner

UCCX Custom Call Variables

I am running UCCX 11.6 and would like to populate Custom Call Variables with data. Even if the call does not get routed to a UCCX Agent. Example.... I have a menu and Option 3 routes calls out of UCCX to a shared DN. When the caller selects this Option I would like to populate the Call_Type String Variable with "EPIC_HD_Call". I use the Set Step to do this and see it happen when I run a debug. However, when I run the Custom Variable Report I do not see the specified variable populated. 

 

I use the same steps to populate data in Finesse for Agents. I do see that information in the Custom Call Variable Report. Is this not working because the call is not routing to a UCCX Agent? I even tried adding a Set Enterprise Call Info Step in for good measure. That did not work either. 

 

Has anyone done this before?

 

Thanks,

 

Jerad

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