Status API for PCCE - Operation rules doesn't show sample API, Is this covered anywhere ?https://developer.cisco.com/docs/packaged-contact-center/operation-rules/
Forum Posts
Resolved! Trace level API PCCE
Trace level API for PCCE is expected to return trace at each component level like for CCE, it should return traces levels set on services of Router, Logger, AW.But as per output of below API it just returns output at high level of products.https://de...
We are in the process of migrating from BitBucket to GitHub. We currently use EGit plugin in Call Studio to connect to BitBucket. However, upon attempting to import a project from GitHub into Call Studio, following error is thrown: "Cannot list the a...
Hello everyone,I'm working on a Text-to-Speech (TTS) application where I need to iterate through JSON data retrieved from an API and vocalize each element. The JSON structure is as follows:{ "array": [ {"elem": "a"}, {"elem": "b"} ]}My goal i...
VVB Version :- 11.6.1.10000-14CVP Version :- 11_6_1_0_0_0_15 FLOW :-SBC (Oracle --> VVB --> VXMLServer) StandAlone ModelQuestion :- Is it possible to pass User-to-User available in VVB SIP Request to VXML Server ?SIP Request :-INVITE sip:615953xxxx@...
There are a number of stock live data reports that are configured on Finesse Admin Desktop settings for the Agent. An Example of which is the following Live Data Report:<gadget>https://my-cuic-server:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadge...
I have a custom voice element that replaces the audio items in a MFoundationForm based on an API. It's been working but now we need to allow SSML. How do I construction VoiceElementConfig.SayItSmart audio items or VoiceElementConfig.AudioItem audio i...
Hello! I'm trying to automate creating and assign resources on an UCCX through the configuration REST API. I successfully managed to sync resources from CUCM, assign resource groups and teams but I'm stuck with the supervisor capabilities. If I manua...
Hi,I'm trying to run Finesse Non-Gadget Sample with Finesse 12.6 integration (11.6 runs smoothly) I made the following settings for Apache 2.4 server. However, when I try to access Finesse service I get 405 Method Not Allowed error. What adjustments...
We are required to convert a string/value in PV for some of use cases in ICM and looking for any direction/leads.1) ASCII to HEX2) HEX to ASCIIAny help is appreciated.
Hello Everyone, I'm using the Cisco Finesse - External REST API Sample Gadget to send credentials from Finesse to a URL in a GET request every time an agent answers a call. I am a little stuck in step 4, where the Gagdet's documentation specifies how...
The Webex for Developers Community forums have expanded to include dedicated topics for Webex Contact Center APIs and integrations. All of the topics with “Webex” labels in this forum have been migrated over to Webex for Developers forum and the orig...
CVP: 12.6.2VVB: 12.6.2*UCCE environment*I have developed an application to get the callers utterance and be later processed, but with the Virtual Agent / Transcribe Element, it uses Google Speech-To-Text API, I'm getting a 6+ seconds of silence after...
Hi,We have developed a third-party Call Control Handler that functions similarly to finesse desktop. This application works independently and uses finesse APIs to manage calls and respond to finesse events.Currently, after a call ends, agents have to...
Resolved! PCCE API - Outbound
We ran into an issue using the PCCE Outbound API where it seems like the username is case sensitive, however I could not find any documentation on this requirement. If the request is sent using uppercase username, authentication fails with a 401 Unau...
