Contact Center

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        This community is for questions about using Contact Center developer functions.
See the Contact Center Knowledge Base for answers to some common questions.
For production deployment issues, please contact the Cisco TAC.
For direct help with developer issues, please open a ticket with DevNet Developer Support.
Developer ticket support for Contact Center is only available for Finesse and Task Routing.

Forum Posts

Queue Stats CCX

Hi,We are using a get api to fetch queue statistics for UCCE 12.0 and above. We use the following API for this purpose:https://developer.cisco.com/docs/finesse/#!queue%e2%80%94get-list-of-queues-for-userHowever, when we tried fetching queue statistic...

Badar Ali by Beginner
  • 399 Views
  • 5 replies
  • 10 Helpful votes

Resolved! POST Access Token 200 Response missing scopes

Hello,We are running into an issue where after authenticating successfully, the access tokens we receive from the POST response to https://webexapis.com/v1/access_token is missing scopes. The scopes we are asking are spark:people_read, cjp:config, an...

BlakeR by Beginner
  • 635 Views
  • 3 replies
  • 0 Helpful votes

Resolved! Webex Contact Center Desktop Widgets, Customization & JS SDK Primer

We are excited to share some web component starter code along with video walkthroughs that will help you get started with the Webex Contact Center Desktop JS SDK and Web Component Widgets. Empower Agents by embracing desktop programmability through p...

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Resolved! Webex Contact Center APIs- Developer Community and Support

    Welcome to the Webex Contact Center developer community!   We are looking forward to building an active community here to support you, improve our developer experience and brainstorm new ideas.    To know more about the Webex Contact Center APIs ...

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Resolved! Getting Started with Webex Contact Center APIs - Exploring Samples

We are thrilled to announce the availability of sample code on GitHub that will help you understand how to interact with the new Webex Contact Center APIs published on the Developer Portal @ developer.webex-cx.com  See: https://github.com/CiscoDevNet...

Finess Api 12.6

I am getting an error after making a call to a good number but after the following situationI make a call, then Consult call, from the consult call i consult again to a valid number.The error returned is as shown below.But nowhere in  the docs can i ...

r0nhanic by Beginner
  • 136 Views
  • 2 replies
  • 0 Helpful votes

CUIC Custom reports with UCCX Live Data

We want a report similar to the Team performance without the logout agents. We also want a report slightly different from the Agent Detail report. Essentially we want it to look like the old CSD screens. I can not figure out how to get the live Strea...

jlamon001 by Beginner
  • 3627 Views
  • 7 replies
  • 0 Helpful votes

Resolved! Changed in HotEvents Strings with VVB11.6

I Observed , Hotevent's Strings got changed with VVB .below is the list i Observed,Is there a document or something , where i can find a complete list of changed events ?HotEventNameEvent String in 9.5Event String in 11.6NoResourceErrorerror.noresour...

jimmy jain by Enthusiast
  • 3403 Views
  • 20 replies
  • 1 Helpful votes
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