Contact Center

I noticed this issue around Mar 7, 2024 1:10 AM EST, suddenly my client connection did not work. I tried two UCCX sandbox environments it behaved the same. I checked my OPEN_REQ has the same parameter. I am wondering whether there are any system main...

Hi,I have built a client that uses the UCCX CTI Protocol 10.5. The CTI client application can successfully connect to UCCX in bridge mode and correctly receive all call and state events.However, when trying connect to UCCX via the CTI  protocol in ag...

Dear Experts,As soon as we enable SSO for our Finesse server, our xmpp connection to finesse has stopped working.Could anyone give me direction on how to fix it? I am using the following java code to do so. ConnectionConfiguration config = new Connec...

Anyone know of any good examples of using the REST element via POST and then retrieving the response status and response body for further IVR Treatement? Thanks,

Team,We tried embedding the default angular widget sample provided here under (https://github.com/WebexSamples/webex-contact-center-api-samples/tree/main/widget-samples/angular-widget). We used the same format for Layout Json as the 'Desktop-js-sdk-s...

Hello, we are looking to introduce IVR deflect into our contact center environment and one question that came up was if we have a way to determine if the caller originated from a landline or mobile device so that we can decide if the call will be all...

Hello,We are trying to use ECC Payloads in PCCE for a particular Call Flow.We discovered that even if we set Payload to the new Payload from Script (using ECC Payload Node), it's always reset by the system to the Default one and Data from ECC Variabl...

Please help me set up Courtesy Callback on PCCE 12.5. I encountered the following problem.The call goes along the following path:PSTN (SIP) - CUBE - CVPAccording to the manual, I installed the survivability.tcl application on the CUBE, installed it o...

Hi DevNet Team, Can Cisco ECE dev team confirm if the egain-client-library.0.0.25.dev.js can be run as JavaScript code from a NodeJS Express Server, and not from a client side browser? Can I get an example of how that file should be included as a Com...