Hello,We are trying to use ECC Payloads in PCCE for a particular Call Flow.We discovered that even if we set Payload to the new Payload from Script (using ECC Payload Node), it's always reset by the system to the Default one and Data from ECC Variabl...
Forum Posts
Please help me set up Courtesy Callback on PCCE 12.5. I encountered the following problem.The call goes along the following path:PSTN (SIP) - CUBE - CVPAccording to the manual, I installed the survivability.tcl application on the CUBE, installed it o...
Hi DevNet Team, Can Cisco ECE dev team confirm if the egain-client-library.0.0.25.dev.js can be run as JavaScript code from a NodeJS Express Server, and not from a client side browser? Can I get an example of how that file should be included as a Com...
I've implemented the Update Call Variable Data Sample Gadget (works great btw) to Finesse 11.6... I was wondering if there's a way to make sure that value updated for the call variable gets written to the database. Is this a change in the JS file?
Hello Team,Kindly suggest a way how we can get the metadata for the calls received in CISCO Finesse and recorded in recording platform for e.g. Verint. Thanks & RegardsShubhasish Paul
Resolved! user API login ECE get token
Hi I'm using DCLOUD lap to understand about API ECE I'm trying use API login with JSON flow this with postman, but have error I also try with user is administrator but still not ok, so what user or pass I can user for login API of ECE on DCLOUD T...
Community,If you have some information to integrate an Agent Finesse CCX to whatsup application to make chatting and call or If you have some code or guide to integrate that, it will be great.:)Best Regards,Erick Zabala S.
How can we achieve automation for onboarding process or day-to-day activities in the PCCE and UCCE using AXL/API? i have used WSDL/AXL request for CUCM automation, so i am looking for something like that.
Hello, We have our own web app and we try to get the SSO token from the finesse. Our finesse is linked to Azure (IDP). The current steps we are doing: 1. We use the azure-activedirectory-library-for-js and use the AuthenticationContext with all the c...
I was wondering if i someone can help me with a small issue i am facing i am trying to use Apache Reverse proxy for Finesse on UCCX Proxy.company.com:8084 ---> Finesse.company.com:8445the problem i am getting is that the main page of finesse loads wh...
Looking for a way to script the scenario:Customer calls to agent. IVR prompts for user's employeenumber.[script here]Agent keeps web browser open at abc.com, which refreshes automatically based on [abc.com/employeenumber]We currently already have a w...
Hi,I am trying to connect to the Notification service using a TCP connection and subscribe to the node /finesse/api/User/{id} using Smack. The connection is successful, but I can't subscribe to the node because the node is not found.Error: Exception ...
I am running UCCX 11.6 and would like to populate Custom Call Variables with data. Even if the call does not get routed to a UCCX Agent. Example.... I have a menu and Option 3 routes calls out of UCCX to a shared DN. When the caller selects this Opti...
I would like to play a prompt when the customer calls a specific number and then it generates a ticket in BMC remedy telling that this customer called from this DID or branch name.Is there a guide or someone who can help me with that?
Hey there, I'm working with the Finesse desktop API to build a web app that connects with Finesse. When it comes to handling consultation calls, I really need to get my hands on some key information from the original call, like the call ID and ANI/DN...
