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UCCX Default Team Agents showing up in all other Teams

Hi All,

there is a quite anoying thing, leading to a bunch of tickets in our site.

Szenario:

New Agents are automatically thrown in the Default Team. -> ok

If they log into Finesse these agents are showing up in all other already existing Teams. -> nok

 

This often leads to tickets complaining about agents in the wrong team.

I have around 40 Teams so you can imagine the pain.

 

Actually we are on 11.6, planning to go to 12.5.  

 

Are there any ideas how I can avoid this?

(I would love a service parameter or a cli command to change the default behaviour)

 

Best Regards

Martin

 

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