I installed supervisor desktop on XP machine and I can see all the agents and info but when I go to record or monitor and highlight the outbount call or agent it kicks me out of the software. I have 2 other supevisor machines that are working fine. ...
We have gone through the checklist and enabled recording on the phone lines, checked NIC (using NICQ.exe), done Postinstall.exe and made the recording buttons visible on CAD.Now, we do get a file when we record, but listening to it in CSD, we discove...
Hello everybody, a customer needs that that the agent does not have the answer option and the incoming calls get to the agent automically is it possible?The Callmanager version 4.2(3) and IPCC Express 4.0.Any ideasRegardsWalter
I have been trying to find a way or find a table in the CRS SQL database that we could use to track how often a Menu is access in one of our scripts. Does anyone know if this exists in the SQL database or a way to script out some kind of increment to...
From reading other forum posts, it appears that there is no elegant way to deal w/ one server that serves scripts to multiple timezones. In other words, if I have to deal w/ one timezone that recognizes DST and another that does not, I am going to h...
Is the Average Wait Duration in IPCC Express calculated from the time the Accept step was enacted upon, or is it calculated from the actual time spent after the Select Resource step?
Hi!Imagine a customer waiting in a ccx queue to be answered by an operator. Is it possible to prompt this customer after for example 5 minutes of being waiting in the queue, to choose to leave a voice message and turn off?Thanks,Ana
Hi,When getting a report from Webview we are getting somo calls (about 0.1%) as "Call errors". There are no erros in the queue to skill node in the script and no calls through the fail ('x') node.Does anyone knows which could be the cause of this?We ...
Using IPCC Ent 7.X with CVP. In an ICM script we have a set variable node with the formula, "CSCloseTime=",Call.Peripheral9I am trying to figure out where this Call.Peripheral9 value is being set. I understand that it is a standard ICM Peripheral Var...
Contact Center setup :1. ICM 7.22. CUCM 6.03. CVP 4.04. Voice gateway(Ingress & Vxml) - C3845 ver12.4 We have two Voice gateway. If primary voice gateway goes down, the secondary voice gateway should work as like primary.Steps to describe the issue:1...
I am using IPCC enterprise.In CRA script I put ICM data set , and make redirect call to agent.The problem is that in CTI OS desktop call variables are empties.May be exist workaround?Thanks.
