UCCX Disconnect The Call After Specific Queue Time

[m.sabir71]

Hi,

I'm using UCCX11.5 and i want to disconnect the call if the customer exceed 5 Mins of waiting in the Queue how can i do this one 

Thanks. 

[Anthony Holloway]

You will need:

• int type variable to store the queue time in (it's in the number of seconds)
• Get Reporting Statistics step to store the queue time in your int type variable
• If step to compare the queue time to the threshold
• Terminate step to disconnect the call
• Optional, a loop to keep checking the time every so oftern (E.g., 1 minute intervals)

Example:

Select Resource
  Connected
    End
  Queued
    Label The Top
    queue_time = Get Reporting Statistics (Current Wait Duration)
    If (queue_time >= 300)
      True
        /* Caller has waited 5 or more minutes, drop 'em */
        Terminate
    Delay 60 sec
    Goto The Top

[m.sabir71]

Dear Anthony Holloway ,

Can you send the steps cuz this is the first time for me with scripting 

Thanks for your support. 

[Anthony Holloway]

I have highlighted the steps in red.

Select Resource
  Connected
    End
  Queued
    Label The Top
    queue_time = Get Reporting Statistics (Current Wait Duration)
    If (queue_time >= 300)
      True
        /* Caller has waited 5 or more minutes, drop 'em */
        Terminate
    Delay 60 sec
    Goto The Top

[m.sabir71]

Thanks its works

[lebict]

Hi Anthony on the CUCCX Editor how can i add the below to the if condition ? Can you show me on the Editor what to select , thanks

queue_time >= 300