We are using UCCX v 12.5 , And we have VIP costumers we want to set priority to these costumers in the application script to be the first in the queue , They are calling us using thier mobile phones , we need to set thier numbers to highest priority....

Hello ,I'am using uccx 12.5 and mail csq configured to receive  and send back emails . My question is where can i find these emails like sent emails and the inbox , I need to see the email content  Regards,