I purchased 15 premium seats for my end customer but for upload IVR Port remain 0 instead 30 as for the logic 1:2.
Forum Posts
Hi AllI have the follow issue:In the UCS C220-M3, the VM for CUCM (version 10.5) , UCCX are freeze. I can´t access to CIMC , only ping response.In the vmware event , show the message "Lost access to volume 51fd...(datastore1) due to connectivity iss...
I too am getting this "Cisco Unified CCX Client Configuration tool plugins its giving the error "default entry:Awaiting return value from uploader.exe". Did you ever find a fix? UCCX 10.5.1.10000-24Windows 7SP1 64-bit
Is there any way to bulk load Finesse Phone Books? Thanks, Ted
Hi all, During the installation of ECE 12.0, "Invalid Domain User" is issued as shown below in the Domain User Account Parameters input field.What should be considered to solve this issue?
Hi when using Finesse Agent desktop chat I get an error:Directory Search is not enabledWhere is this enabled?!
1st scenario: In a UCCE inbound call, We Dial the DN of the script and based on the IVR prompt options we pick one from that which routes the call to the appropriate agent (based on Skill group assigned to the agent). Question:Information about the I...
Can I upload a custom Live Finesse Report with thresholds into Finesse? So I have the permalink, can I just add to the existing XML? Or do I have to enable the 3rd party account and load it into the container?
Hello All My uccx server is 9.1. there are two servers and configure HA. I added three agents today. I can find them in Resources of two servers. The agents got a error message ""The ID you entered was not found" when they login agent desk...
I am trying to upgrade my UCCX 9.0.2 to 10.6 as an intermediate step on the way to 12. The issue I am having is when I upload the file UCSInstall_UCCX_10_6_1_UCOS_10.6.1.11003-29.sgn.iso I get the following error: Error encountered: The selected fil...
Hello, First time thru this. I followed this document: http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118855-configure-uccx-00.html#anc16 When launching the cisco finesse client https://uccx1:8445/des...
Hello, Can anyone share with me the ISO image for the CCE 12.0 installation file (via dropbox or anything) so i can download it? AMer
Resolved! finesse login issue
ICM 10.5cucm 10.5When trying to login to Finesse desktop with 8841 SIP, getting error :the device associated with that extension or dial number is invalidTroubleshooting Steps Tried:1- its working fine with 7961/7941 SCCP2- Tried on setup in phone se...
Hello All, My organization would like to integrate a future system using Rest API and also most importantly integration our ticketing system (IVANTI "HEAT") so that the agents would not have to have multiple windows opened at all times because they a...
UCCX 11.6.2 ES04 I’ve renamed a few not ready reasons in Finesse Admin recently.But the old names still appear in Supervisor Desktop Team Summary and CUIC Historical Reports.Also the Global checkbox is greyed out or not selectable when adding new rea...
