Hello, I am trying to implement the emergencyCheck script from Cisco repository. All looks good but I don't understand to where copy the emergency.xml file. what is customer folder in UCCX. sorry, first time dealing with xml file.
Hi all,I enabled multi line support for agents on PG.... Restarted PGs...And its not working, when agent recieves call on non-acd line, it doesn't go to not-ready...Any hints?Thank you V
Hi All,I'm working on a call flow to allow a user to hang up whilst in a queue and receivce a call back when they are at the front of the queue. The call flow is based on Cisco documentation here: https://www.cisco.com/c/en/us/support/docs/customer-...
Hey experts, i've been trying to configure and test silent monitoring but idk where am wrong, i enable that monitoring parameter in system paramete and also enable BIB on supervisor but still no result, i created two user one is Supervisor and other ...
I purchased 15 premium seats for my end customer but for upload IVR Port remain 0 instead 30 as for the logic 1:2.
Hi AllI have the follow issue:In the UCS C220-M3, the VM for CUCM (version 10.5) , UCCX are freeze. I can´t access to CIMC , only ping response.In the vmware event , show the message "Lost access to volume 51fd...(datastore1) due to connectivity iss...
I too am getting this "Cisco Unified CCX Client Configuration tool plugins its giving the error "default entry:Awaiting return value from uploader.exe". Did you ever find a fix? UCCX 10.5.1.10000-24Windows 7SP1 64-bit
Is there any way to bulk load Finesse Phone Books? Thanks, Ted
Hi all, During the installation of ECE 12.0, "Invalid Domain User" is issued as shown below in the Domain User Account Parameters input field.What should be considered to solve this issue?
Hi when using Finesse Agent desktop chat I get an error:Directory Search is not enabledWhere is this enabled?!
1st scenario: In a UCCE inbound call, We Dial the DN of the script and based on the IVR prompt options we pick one from that which routes the call to the appropriate agent (based on Skill group assigned to the agent). Question:Information about the I...
Can I upload a custom Live Finesse Report with thresholds into Finesse? So I have the permalink, can I just add to the existing XML? Or do I have to enable the 3rd party account and load it into the container?
Hello All My uccx server is 9.1. there are two servers and configure HA. I added three agents today. I can find them in Resources of two servers. The agents got a error message ""The ID you entered was not found" when they login agent desk...
I am trying to upgrade my UCCX 9.0.2 to 10.6 as an intermediate step on the way to 12. The issue I am having is when I upload the file UCSInstall_UCCX_10_6_1_UCOS_10.6.1.11003-29.sgn.iso I get the following error: Error encountered: The selected fil...
Hello, First time thru this. I followed this document: http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118855-configure-uccx-00.html#anc16 When launching the cisco finesse client https://uccx1:8445/des...
