Contact Center

cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Forum Posts

Can I upload a custom Live Finesse Report with thresholds into Finesse? So I have the permalink, can I just add to the existing XML? Or do I have to enable the 3rd party account and load it into the container?

Esto by Level 1
  • 509 Views
  • 1 replies
  • 0 Helpful votes

I am trying to upgrade my UCCX 9.0.2 to 10.6 as an intermediate step on the way to 12.  The issue I am having is when I upload the file UCSInstall_UCCX_10_6_1_UCOS_10.6.1.11003-29.sgn.iso I get the following error: Error encountered: The selected fil...

Hello, First time thru this. I followed this document: http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/118855-configure-uccx-00.html#anc16 When launching the cisco finesse client https://uccx1:8445/des...

ICM 10.5cucm 10.5When trying to login to Finesse desktop with 8841 SIP, getting error :the device associated with that extension or dial number is invalidTroubleshooting Steps Tried:1- its working fine with 7961/7941 SCCP2- Tried on setup in phone se...

mkhriesa by Level 1
  • 18706 Views
  • 13 replies
  • 0 Helpful votes

Hello All, My organization would like to integrate a future system using Rest API and also most importantly integration our ticketing system (IVANTI "HEAT") so that the agents would not have to have multiple windows opened at all times because they a...

Unanswered Topics
Top Solution Authors