UCCX Emergency Script 11.5 for various location in a single script?

[techToddler]

Hello Forum,

I have  a setup like 5 locations. Each have different phone numbers and different script running in UCCX 11.5. We have asked to create an emergency script such that each call in all those 5 scripts will check for emergency. 

So I have created a emergency script with say, option 1 for enabling and 2 for disabling and prior to that it will let now the current status. But I wanted to know how can I enable authentication for those 5 sites. Each one should have different password and the script should ask for a PIN/Password prior to know the status of the emergency currently. 

I at least wanted to know how can I setup just a password for all those 5 in a single script. Currently for testing I have this password as parameter and put that in a script. It works. 

Your help is appreciated. 

Thanks. 

Sanjay

[Jonathan Schulenberg]

The CCX IVR, especially if you have a Premium license allowing access to of course And custom Java classes, is an IDE - the options are somewhat up to your imagination. Common examples:
- Reuse CUCM username and PIN authentication with the Get User Info (ACD Extension as username), Get User, and Authenticate User steps. Note that this will be required even if you hard-code it in the script before it will be able to upload to the Document repository.
- Query an external database using JDBC.
- Make a RESTful web service call.
- Use a flat file, typically XML since the CRS editor has native XPath steps, on the Document repository.

[Chakshu Piplani]

You can create something link this, and create copies of this under false for if step, to check for all 5 sites.

HTH

Chuck

[techToddler]

Thanks. Could you modify the script for me to ask for a site ID and PIN atleast for two sites. rest I can copy for them. Could you do that for me please?

Thanks.

[techToddler]

Could you attach the whole script please. .