UCCX Finesse Error - Cannot Perform Operation CTI-22

[allan.thomas]

I've noticed there are a few threads regarding requests for more meaningful error codes for these CTI messages, unfortunately I've not come across any documentation or information which provides a definitive list of these Finesse error codes.  Has anybody else come across this particular error or any breakdown of errors codes.

Thanks

Allan.

[Deepak Rawat]

Allan, there is not any official documentation on these CTI codes error that you get on Finesse Desktop. That being said, please refer to the below Release Notes and make sure that there is no unsupported configuration being done either on UCCX or for the agents that most of the times is the issue causing this failure message to come:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/release/docs/UCCX_BK_UC733F42_00_uccx-release-notes-106/UCCX_BK_UC733F42_00_uccc-release-notes-106_chapter_00.html

Regards

Deepak